JEFRI DZIB CIAU
Hospital Medica San Miguel
Silverthorne,CO
10
years of professional experience
2
Languages
Seeking to leverage my interpersonal skills, problem-solving abilities, and customer-centric approach to enhance customer satisfaction and loyalty. Highly motivated and experienced Customer Services Representative with a strong track record in resolving customer complaints and providing exceptional services.
Work History
Receptionist
3 Months- Managed patient check-in and check-out, verified demographics, insurance, and appointment details.
- Managed patient check-in and check-out, verifying demographics, insurance, and appointment details.
- Scheduled consultations, examinations, and follow-up visits using hospital appointment systems.
- Directed patients and visitors to correct departments, services, and clinical staff.
Administrative Assistant
3 Years 9 Months- Performing various technical and administrative duties in support of the department of Public Health. Acted as primary customer service representative for internal and external clients. Processed confidential, HIPAA protected documents.
- Coordinated confidential correspondence, records, and document routing with accuracy.
- Prepared reports, memos, and meeting materials using Microsoft Office applications.
Administrative Support II
5 Years- Managed confidential client records and updated case files with accuracy.
- Scheduled appointments, meetings, and deadlines to support daily departmental operations.
- Processed correspondence, forms, and incoming requests using established county procedures.
- Answered multi-line phones and routed inquiries to appropriate staff members.
Education
High School Graduate
Skills
CUSTOMER SERVICES
MICROSOFT OFFICE
Customer service
Problem solving
Patient management
COMMUNICATION SKILLS
Interpersonal skills
Issue Management
LANGUAGES
ENGLISH-ADVANCED
SPANISH-ADVANCED
Timeline
Receptionist
Hospital Medica San Miguel
06.2026 - 09.2026Read More
Administrative Assistant
Public Health, Summit County Government
01.2022 - 10.2025Read More
Administrative Support II
Human Services, Summit County Government
01.2017 - 01.2022Read More
Summit High School
High School Graduate
Read More