Serves as department lead for Internal Medicine, overseeing daily front-end workflow and auditing colleagues' work to ensure accuracy and compliance
Supports a high-volume environment of 150+ patients per day across Internal Medicine and specialty departments including Weight Management and Social Work
Assists uninsured patients in initiating applications for facility discount/sliding-scale programs and Presumptive Eligibility (PE) Medicaid applications
Books, coordinates, and reschedules patient appointments to ensure efficient scheduling flow
Maintains and updates provider schedules to reflect real-time availability
Assembles and creates patient charts; enters demographic and insurance information into EMR systems
Verifies insurance coverage with carriers and confirms the center as the primary care provider
Adjusts claim classifications in the system to align with expected pay sources
Obtains required signatures on legal consent and insurance forms in compliance with regulations