JEHAN IQBAL
Conroe,TX
Summary
Detail-focused Technical Assistant lends expert helping hand to installing, running and managing complex hardware and software deployments. Brings more than 5 years of experience detecting, fielding and resolving support needs. Marries problematic installations to pull optimum performance. Extensive understanding of common IT performance degradation issues to serve as face of tech support department. Detail-oriented approach to assembling and customizing products according to specific organizational need.
Overview
7
7
years of professional experience
Work History
CUSTOMER BENEFIT ADVISOR
UNUM
Houston, TX
11.2022 - Current
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Enhanced client satisfaction by providing comprehensive benefits guidance and tailored solutions to individual needs.
- Improved overall customer satisfaction by addressing concerns regarding benefit plans promptly and effectively.
- Provide in-depth knowledge to existing claims such as receiving/reviewing medical records, requesting information from physician/third parties, reporting key dates, protecting customers privacy, and policy provisions.
IT SUPPORT SOLUTION, SECURITY ADVISOR
ASURION
Houston, TX
06.2017 - 10.2022
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Installed, configured and maintained computer systems and network connections.
- Provided basic end-user troubleshooting and desktop support.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Promoted positive work culture within the team by providing constructive feedback, fostering collaboration, and maintaining a solution-oriented mindset.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Recommend improvements in security systems and procedures.
- Performed risk analyses to identify appropriate security countermeasures.
Education
Bachelor of Business Administration -
SAM HOUSTON STATE UNIVERISTY
Conroe, TX02.2026
Associate of Arts -
LONESTAR COLLEGE
Spring, TX01.2020
Skills
- IT Essentials
- Cisco Networking
- CCNA Intro to Networks
- CCNA Routing and Switching
- Equipment Repair
- Help Desk Support
- Verbal and written communication
- Interpersonal Communication
- Microsoft Office
- Data Entry
- Remote Support
- Issue Troubleshooting
Timeline
CUSTOMER BENEFIT ADVISOR
UNUM
11.2022 - Current
IT SUPPORT SOLUTION, SECURITY ADVISOR
ASURION
06.2017 - 10.2022
Bachelor of Business Administration -
SAM HOUSTON STATE UNIVERISTY
Associate of Arts -
LONESTAR COLLEGE