Jehieli Hernandez Tapia

Retail Worker

Marshalls

Phoenix, AZ

02.2024 - 02.2025

Maintained knowledge of sales and promotions, return policies and security practices.l
Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Described merchandise and explained use, operation and care.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Engaged with customers through social media platforms such as Twitter and Facebook in order to stay informed about current trends in retail industry.
Restocked and organized shelves during slow periods to maintain store appearance.
Built customer loyalty by engaging with and identifying product needs of customers.
Greeted customers to determine wants or needs.
Promoted brand through event marketing, demonstrations, and sales.
Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Bagged or packaged purchases and wrapped gifts.
Help customers load purchased equipment when necessary.
Greeted customers, identified their needs and provided assistance with product selection.
Cleaned shelves, counters and tables to maintain organized store.