Summary
Overview
Work History
Education
Skills
Certification
Other Experience
Timeline
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Jehna Stainthorpe

Cheltenham,PA

Summary

A seasoned hospitality professional with a proven track record at the Philadelphia Cricket Club, I excel in enhancing customer satisfaction and streamlining operations. Skilled in conflict resolution and safe food handling, I significantly improved service quality through strategic leadership and a strong work ethic. My approach consistently results in positive guest interactions and operational excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Philadelphia Cricket Club
Philadelphia, PA
10.2022 - Current
  • Provided exceptional service to high volume of daily customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Explained menu items, describing ingredients and cooking methods upon request.

Bartender

Airis Lounge
Philadelphia, PA
01.2023 - 09.2023
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Manager

Milk and Honey Restaurant
Atlanta , GA
10.2020 - 07.2022
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Server

Seasons 52
Atlanta, GA
10.2019 - 03.2020
  • Provided exceptional service to high volume of daily customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Explained menu items, describing ingredients and cooking methods upon request.

Education

Associate of Science - Nursing

Community College of Philadelphia
Philadelphia, PA
08-2025

Bachelor of Arts - Business Law

Arizona State University
Tempe, AZ
03-2018

Skills

  • Task prioritization
  • Safe food handling
  • Strong work ethic
  • Positive guest interactions
  • Organization
  • Conflict resolution

Certification

  • RAMP Certified
  • CPR Certified

Other Experience

  • Study abroad in Fiji and Australia studying International tourism and sustainability.
  • Pennsylvania Hospital, Med surge.
  • Einstein Hospital, Orthopedic.
  • Thomas Jefferson Hospital, GI/Liver.

Timeline

Bartender

Airis Lounge
01.2023 - 09.2023

Server

Philadelphia Cricket Club
10.2022 - Current

Manager

Milk and Honey Restaurant
10.2020 - 07.2022

Server

Seasons 52
10.2019 - 03.2020

Associate of Science - Nursing

Community College of Philadelphia

Bachelor of Arts - Business Law

Arizona State University

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Jehna Stainthorpe