Jehnnaye Plummer
Bronx,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Swabber/Adminstration Assistant
Mental Hygiene
New York, New York
03.2022 - 02.2023
- Monitored ongoing site work, directing testing, maintenance and repairs.
- Completed tests and managed over 100 specimens daily with care to minimizing cross-contamination or errors.
- Completed low complexity COVID testing nasal swabs for PCR and rapid testing on over 100 patients daily.
- Prepared and shipped over 100 specimens per day to local laboratories for testing.
Instacart Shopper
New York, New York
08.2016 - 03.2022
- Provided superior customer service, answered questions, and resolved customer complaints.
- Effectively managed time to ensure each purchase was tailored to customer's needs and schedule.
- Maximized customer satisfaction with fast, accurate shopping.
- Coordinated over 100 deliveries per day with high 4.8 star customer ratings.
- Developed positive relationships with store personal as consistently friendly and respectful shopper.
- Handled order challenges by locating alternative products and communicating with customers.
Technical Support Representative
Anime Boston
Boston, Massachusetts
04.2017 - 04.2021
- Diagnosed and resolved technical hardware and software issues.
- Scheduled service maintenance for damaged hardware and software.
- Reviewed with fellow staff members to address and resolve varying complex issues.
Education
No Degree - Digital Art
Westchester Community College
01.0001
2022Certification - Digital Marketing -
Garage, New York -
Google
01.0001
2023Certification - Bookkeeping -
Coursera Online
Skills
- Hospitality and accommodation
- Excellent Customer service
- Written communication
- Social perceptiveness
- Product troubleshooting
- User support
- Technical assistant
- Administrative support
- Creative problem solving
- Money handling abilities
- Stocking and replenishing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Swabber/Adminstration Assistant
Mental Hygiene
03.2022 - 02.2023
Technical Support Representative
Anime Boston
04.2017 - 04.2021
Instacart Shopper
08.2016 - 03.2022
No Degree - Digital Art
Westchester Community College
2022Certification - Digital Marketing -
Garage, New York -
Google
2023Certification - Bookkeeping -
Coursera Online
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