Jeimy Aquino
Oxnard,CA
Summary
To continue my career with an organization that will utilize my expertise in SALES, MARKETING & CUSTOMER SERVICE to benefit mutual growth and success.
Overview
10
10
years of professional experience
Work History
Customer Experience Manager
Victoria Secret
10.2023 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
- Collaborated with marketing teams to align messaging and promotions with customer needs and expectations.
- Enhanced team performance with regular coaching sessions focused on empathy and problem-solving skills in customer service.
- Maintaining visual standards, payroll management and merchandise availability.
- Brands- visual standards, store updates, visual marketing.
Training Store Manager
Sally Beauty
01.2019 - 10.2023
- Training new managers
- Training managers to understand operation and brand standards of the company teaching them how to coach or do chat ins with associates making sure they understand and how to learn how to grow the business and to find talents in between the associates to have a strong team
- Training store manager also teach me as a store manager and training store manager to be able to time manage myself on when I need to check time cards for other stores missed punches and any kind of over dues
- Key points of current position
- Check time cards (missed punches) .over dues .training .Running own store .helping other stores .POG .scheduling .hiring .brand standards .customer service .sales .meeting goals
Production Worker
Elite Metal Finishing
01.2016 - 01.2019
- Paint and packing
- Work with parts the required a careful handling make sure parts are in great condition before costumer receive there product, also touch up and clean part with paint or any other type of chemical
Trac Associate
DCH TOYOTA OF OXNARD
06.2015 - 01.2016
- Responsible for highlighting features of vehicles, gathering information, inspecting automobiles, comparing and contrasting competitive models and demonstrating vehicles' functions
- Building rapport by understanding interests and requirements of buyers, Developing and maintaining relationships with new as well as existing customers Responding to inquires, completing sales or purchase contracts, and delivering automobiles Demonstrating automobiles by explaining capabilities, characteristics and features, explaining services and warranties, and offering test drives Completing reports and providing sales management information
Sales Manager
ALL IN ONE COMMUNICATIONS
01.2015 - 01.2016
- Manage Full-Service Cellular Phone Sales & Service Store including: Developing and implementing radio, newspaper and flyer promotional ads; Researching, procuring and working closely with Boost, At&t, T-Mobile, and Verizon and their subsidiaries; Ordering phones and accessories; Assisting customers with purchase, service, equipment programming and repair needs, utilizing English-Spanish Interpreter/Translator skills when necessary; Supervising 2 Sales Representatives; Operating and balancing cash revenue; Processing bank deposits; Opening and closing facility
- Knowledge of Pre-paid cell phone companies, its monthly plans and getting the customer to the right plan
Education
High School Diploma -
Pacifica High School
Oxnard, CASkills
- Customer Service
- Public Relations
- Sales
- Marketing
- Visual standards
- Interpreter
- Translator
- Client Development
- Sales Presentations
- Product Marketing
- Upselling
- Troubleshooting
- Problem Solving
- Positive Company Image
- Customer Satisfaction
- Customer Retention
- Administrative Skills
- Organizational Skills
- Leadership
- Inventory Management
- Quality Control
- Safety Control
- Training
- Supervision
- Documentation
- Report Preparation
- Multi-tasking
- Working Under Pressure
- Windows 7
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Custom Software
Languages
Spanish
Native or Bilingual
Timeline
Customer Experience Manager
Victoria Secret
10.2023 - Current
Training Store Manager
Sally Beauty
01.2019 - 10.2023
Production Worker
Elite Metal Finishing
01.2016 - 01.2019
Trac Associate
DCH TOYOTA OF OXNARD
06.2015 - 01.2016
Sales Manager
ALL IN ONE COMMUNICATIONS
01.2015 - 01.2016
High School Diploma -
Pacifica High School
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