Jeimy Cuadrado-Castro
Clifton,NJ
Summary
Dynamic customer relations professional with a proven track record at State Farm, excelling in communication and problem-solving. Enhanced customer satisfaction through efficient issue resolution and empathetic service. Bilingual and detail-oriented, I foster strong relationships while maintaining organized records, ensuring seamless service delivery and improved response times.
Overview
3
3
years of professional experience
Work History
Customer Relations Representative
State Farm
01.2025 - Current
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Logged call information and solutions provided into internal database.
PCA
Brookstone Terrace of Thomasville
10.2023 - 01.2025
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Customer Service Leader
Food Lion Grocery
10.2022 - 10.2023
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Education
High School Diploma -
East Davidson High School
1408 Lake Rd, Thomasville, NC 27360-022405-2023
Skills
- Communication skills
- Customer Service
- Organization
- Multitasking
- Technical skills
- Problem solving
- Attention to detail
- Professionalism
- Bilingual
Languages
Spanish
Timeline
Customer Relations Representative
State Farm
01.2025 - Current
PCA
Brookstone Terrace of Thomasville
10.2023 - 01.2025
Customer Service Leader
Food Lion Grocery
10.2022 - 10.2023
High School Diploma -
East Davidson High School