Ashante Wingfield

• Delivered exceptional customer service support for Conduent, managing high volumes of inbound calls and providing expert assistance regarding Apple products.

• Conducted detailed needs assessments using effective probing techniques to recommend devices tailored to customers’ unique requirements.

• Guided customers through the purchasing process, secured approvals, processed orders efficiently, and provided clear instructions on shipment tracking, delivery timelines, and device setup.

• Ensured a seamless customer experience by troubleshooting issues and resolving concerns, maintaining Conduent’s high standards for service excellence.

• Enhanced customer satisfaction by 25% through proactive problem resolution, clear communication, and personalized support.

• Maintained and updated a database of over 1,000 customer accounts with a focus on accuracy and timeliness to improve operational efficiency.

•Assisted customers with cellphone billing inquiries, providing detailed explanations and resolving discrepancies with accuracy and professionalism.

•Guided customers through the purchasing process, recommending products that best suited their individual needs and preferences.

•Facilitated seamless device setup, including troubleshooting technical issues, to improve customer experience and product usability.

•Consistently delivered excellent customer service, contributing to improved customer retention and satisfaction metrics.

• Maintained efficient store operations by ensuring merchandise was accurately stocked in designated areas and the sales floor remained clean and organized, enhancing the customer shopping experience.

• Conducted regular inventory checks to identify and remove expired items, reducing potential loss and ensuring compliance with health and safety standards.

• Promoted to cashier within six months in recognition of attention to detail and dedication to quality service.

• Delivered exceptional customer service by greeting and assisting customers, resolving inquiries efficiently, and fostering a positive shopping environment.

• Managed daily cash register reconciliations with precision, ensuring accurate revenue reporting and adherence to corporate financial procedures.