Talia Sanders
Watuga,TX
Summary
High level customer care and customer support agent. In search of a role that will utilize my extensive skill set. I excel in customer-facing roles as well as online chat and phone support. I boast over 6 years of experience. I have an high level of proficiency in managing high-volume calls, resolving customer concerns, and providing product information in my previous roles. I have an impeccable and proven track record in customer service, lead generation, sales, negotiation, and converting potential prospects.
Overview
7
7
years of professional experience
Work History
Customer Relations Representative
Galaxy AutoPlex
02.2022 - 11.2024
- Addressed and resolved customer inquiries through high-volume inbound and outbound calls, delivering efficient and informed service to enhance client satisfaction
- Facilitated vehicle sales by providing comprehensive information on operations and features, and efficiently organizing all related documentation and appointments
- Negotiated sales and financing terms, consistently meeting annual gross sales targets
Sales Marketing Representative
SaleHive
07.2020 - 02.2022
- Managed customer expectations through effective communication, needs assessment, and tailored recommendations
- Maintained high-volume call management, averaging over 250 inbound calls per day to generate leads
- Created and executed marketing strategies to enhance brand visibility and recognition
Customer Specialist
Verzion
05.2018 - 06.2020
- Addressed and resolved customer inquiries through over 50 weekly calls by maintaining a composed and courteous approach
- Liaised between clients and vendors to manage expectations and uphold service standards, achieving regular fulfillment of performance benchmarks
- Conducted outreach to potential customers to present products and services, enhancing brand awareness
Education
High School Diploma -
Richland High School
Skills
- Clerical Experience
- Typing of 25 WPM
- Service Desk & Customer Support
- Cold Calling
- CRM Software
- Proficiency in Microsoft
- Inside Sales
- Technical Support
- Problem Solving
- Critical Thinking
- Customer Relations
- Time Management
- Active Listening
- Financial Product Knowledge
- Fraud Prevention
- Business to Business Sales
Timeline
Customer Relations Representative
Galaxy AutoPlex
02.2022 - 11.2024
Sales Marketing Representative
SaleHive
07.2020 - 02.2022
Customer Specialist
Verzion
05.2018 - 06.2020
High School Diploma -
Richland High School
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