Jeisel Catalina Martinez
Houston,TX
Summary
Proven housekeeping professional with a track record of enhancing cleanliness and customer satisfaction at Piping Technology & Products Inc. Leveraged deep cleaning expertise and teamwork to improve overall cleanliness ratings significantly. Skilled in maintaining inventory and executing efficient cleaning techniques, consistently delivering top-tier customer service and operational excellence. Reliable housekeeper dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.
Overview
11
11
years of professional experience
Work History
Housekeeper
Piping Technology & Products Inc.
2023.12 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean..
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Verified cleanliness and organization of storage areas and carts.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Returned emptied garbage receptacles to proper locations.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Clerk's Helper
Queso Las Delicias
2018.07 - 2018.12
- Promoted high level of support and service to others with prompt issue resolution.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Customer Service
Claro Telephone Company
2013.03 - 2016.10
- Provided exceptional customer service, business from satisfied clients.
- Strengthened client relationships through regular communication, providing exceptional customer service.
- Provided exceptional customer service, resolving concerns promptly and professionally.
- Generated repeat business through exceptional customer service.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Developed and implemented strategies for top-tier customer service.
- Delivered excellent customer service by addressing inquiries promptly and courteously.
- Answered customers' questions and providing exceptional customer service.
- Set schedule for tellers and customer service representatives.
- Delivered exceptional customer service, addressing concerns with empathy and professionalism.
- Provided exceptional customer service to internal and external customers.
- Provided excellent customer service, addressing any concerns or inquiries promptly.
- Provided exceptional customer service to patrons and communicated professionally.
- Operated register to provide great customer service.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Established and maintained client rapport by utilizing quality customer service.
- Provided exceptional customer service with product recommendations, increasing sales revenue.
Education
13 Year Total
Luxemburgo Managua Nicaragua
Managua Nicaragua2015
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Bathroom cleaning
- Vacuuming and sweeping
- Cleaning techniques
- Kitchen Cleaning
- Dusting furniture
- Deep cleaning expertise
- Supply Inventory Management
- Interior and exterior cleaning
Timeline
Housekeeper
Piping Technology & Products Inc.
2023.12 - Current
Clerk's Helper
Queso Las Delicias
2018.07 - 2018.12
Customer Service
Claro Telephone Company
2013.03 - 2016.10
13 Year Total
Luxemburgo Managua Nicaragua
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