Jeison Cruz De Dios
Ozone Park,NY
Summary
Dynamic and results-driven individual with a strong customer service and performance-monitoring background. Skilled in coaching teams to enhance productivity, and improve client satisfaction. Holds academic training in agricultural production and agro-business engineering, with foundational knowledge in crop management. Fast learner, problem solver, and committed to driving efficiency through teamwork and communication.
Overview
4
4
years of professional experience
Work History
Client Success Supervisor
Broadway Support Services
Distrito Nacional , Santo Domingo
06.2024 - 03.2025
- Analyzed data to identify trends in customer needs, product demand, or operational efficiency opportunities.
- Coordinated with other departments to ensure the smooth flow of work processes and communication.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Established clear expectations for employees, providing guidance when needed.
- Provided coaching and feedback on employee performance, encouraging professional development.
New Hire Support Coach
Broadway Support Services
Distrito Nacional , Santo Domingo
01.2024 - 06.2024
- Mentored and coached newly hired employees in their roles and responsibilities.
- Gathered feedback from recently hired employees regarding their experience during onboarding.
- Conducted orientations for new hires, introducing them to company policies and procedures.
- Explained goals and expectations required of trainees before hitting the production floor.
- Provided real-time coaching using the FUEL method, and monitored client information.
Client Success Representative
Broadway Support Services
Distrito Nacional, Santo Domingo
07.2023 - 01.2024
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions for their debt relief program at National Debt Relief.
- Resolved client inquiries, complex scenarios, and concerns with confidence, relationship-building, and listening skills.
- Supported the clients with empathy, understanding, and subject-matter knowledge.
- Present settlement proposals to clients for approval. Strong working knowledge of client service processes, using an internal knowledge base, and providing a positive client experience.
Server Assistant
Mickey Finn's
Ocean City , MD
03.2021 - 09.2021
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
Team Lead
Teleperformance
Distrito Nacional , Santo Domingo
09.2020 - 03.2021
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels (TOPS).
- Enhanced team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring the timely completion of projects and adherence to high-quality standards.
Education
Technical High School Diploma in Agricultural Production - Agricultural Production
Instituto Politecnico Loyola
Dominican Republic10-2018
Some College (No Degree) - Agricultural Business
Instituto Especializado De Estudios Superiores Loy
Dominican Republic Skills
- Data analysis
- Customer relationship
- Performance monitoring
- Coaching and feedback
- Problem solving
- Time management
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Client Success Supervisor
Broadway Support Services
06.2024 - 03.2025
New Hire Support Coach
Broadway Support Services
01.2024 - 06.2024
Client Success Representative
Broadway Support Services
07.2023 - 01.2024
Server Assistant
Mickey Finn's
03.2021 - 09.2021
Team Lead
Teleperformance
09.2020 - 03.2021
Technical High School Diploma in Agricultural Production - Agricultural Production
Instituto Politecnico Loyola
Some College (No Degree) - Agricultural Business
Instituto Especializado De Estudios Superiores Loy
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