Jeisson F Robayo
Leonia,NJ
Summary
Dynamic professional with a strong background in customer service and community engagement. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Skilled in social media management and multitasking, driving increased brand visibility and community interaction.
Overview
10
10
years of professional experience
Work History
Restaurant Associate
Elea Greek Experience; Gisseppe Ristorante Italiano; Pravis Staffing Catering
New York, NY
01.2020 - Current
- Collaborated with team members to ensure efficient service during peak hours.
- Provided friendly and prompt service to enhance customer experience.
- Kept work stations clean and organized.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Helped customers with quick requests when needed
- Supported inventory management by restocking supplies as needed.
Community Assistant
Falabella, Colombia
Bogota, Colombia
05.2018 - 06.2019
- Improved customer satisfaction by addressing concerns, providing resources, and offering support as needed.
- Developed strategic partnerships with local businesses to provide discounts or incentives exclusively for community members.
- Responded to customer inquiries, complaints and basic technical issues in timely and professional manner.
- Escalated technical incidents to the appropriate team and follow-up until resolution.
Community Manager
Circulo De Periodistas De Bogota
Bogota, Colombia
03.2017 - 04.2018
- Organized workshops and events to promote professional development among members.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Managed social media platforms, increasing online visibility and community interaction.
TV Production Assistant
Canal 13, Colombia
Bogota, Colombia
06.2016 - 02.2017
- Assisted in lighting setup and adjustment to enhance visual quality of scenes.
- Collaborated with production team to ensure seamless workflow during shoots.
- Maintained and organized camera gear, ensuring readiness for each project.
- Streamlined processes for equipment checks, improving efficiency before shoots.
- Optimized camera settings to capture high-quality images in various lighting conditions and environments.
Education
Bachelor of Journalism - Journalism And Mass Communication
Universidad Central
Bogota, Colombia12-2015
Skills
- Strong multitasking
- Customer service
- Team player attitude
- Attention to detail
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Restaurant Associate
Elea Greek Experience; Gisseppe Ristorante Italiano; Pravis Staffing Catering
01.2020 - Current
Community Assistant
Falabella, Colombia
05.2018 - 06.2019
Community Manager
Circulo De Periodistas De Bogota
03.2017 - 04.2018
TV Production Assistant
Canal 13, Colombia
06.2016 - 02.2017
Bachelor of Journalism - Journalism And Mass Communication
Universidad Central