JeJuana Adkins-Jefferson
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Senior Resource Coordinator
Working Solutions
07.2023 - Current
- Assist client families with senior housing options.
- Make inbound and outbound calls as well as chat online to families who have inquired through our website and referrals.
- Develop and maintain a resource directory of local agencies and providers.
- Provide empathy to the families in order for them to feel comfortable.
- Help families develop a financial plan for their personal needs.
Direct Support Professional
Grafton Integrated Health Network
07.2021 - Current
- Assisted disabled and autism clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- A team leader.
Customer Service Representative
Omni Interactions
06.2021 - 07.2022
- Processed customer service orders promptly to increase customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Nursing Assistant
Vibrant Health
09.2020 - 08.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Dining Services
The Hermitage
03.2016 - 09.2020
- Complied with health and safety regulations, maintaining top cleanliness and organization.
- Delivered quality services while maintaining friendly and welcoming environment.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
George Wythe High School
Richmond, VA06.2018
Skills
- Dietary Needs
- Leadership Strengths
- Meal Preparation
- HIPAA Regulations
- Family Assessments
- Customer Relations
- Customer Service Process Improvement
- Outbound Calls
- Wound Care
- Referral Verification
- Regulatory Compliance
Timeline
Senior Resource Coordinator
Working Solutions
07.2023 - Current
Direct Support Professional
Grafton Integrated Health Network
07.2021 - Current
Customer Service Representative
Omni Interactions
06.2021 - 07.2022
Nursing Assistant
Vibrant Health
09.2020 - 08.2021
Dining Services
The Hermitage
03.2016 - 09.2020
High School Diploma -
George Wythe High School
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