Jekalia Burden
Baton Rouge,LA
Overview
14
14
years of professional experience
Work History
Licensed Cosmetologist
Self Employed Services
05.2022 - Current
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
Administrative Assistant
Burden and Burden Attorneys at Law
01.2015 - 12.2021
- While employed at this family law firm I answered and directed calls to intended parties
- Scheduled and organized meetings and appointments for the attorneys
- Prepared needed documents for meetings and court appearances
- Filed and mailed documents to clients
- Organized and maintained records to support efficient case handling.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Corrections Sergeant
Elayn Hunt Correctional Center
12.2017 - 01.2019
- Assigned to work the Control Center of the Institution
- Answered phones
- Transferred calls to the appropriate party
- Dictated radio traffic to the individual that the information was intended for
- Kept track of outside officer's whereabouts as they took the offenders to hospitals and court appearances
- Assigned keys, beepers, and body cameras to officers while keeping track of which officer received what
- Filed paperwork pertaining to prison releases
- Kept up with hits on the NCIC system
- Maintained protocol response for any escape attempt
- During the shifts I was not assigned to the control center I was assigned to an interlock area where more clerical and organizational duties were involved
Case Manager Intern
Louisiana Workforce Commission
02.2011 - 07.2012
- Conducted thorough evaluations of client progress, adjusting case plans as needed to maximize success.
- Streamlined case management processes by implementing efficient tracking systems for documentation and reporting purposes.
- Identified community resources for clients, connecting them with essential services such as housing, healthcare, and employment opportunities.
- Improved client outcomes by conducting comprehensive assessments and developing individualized case plans.
Education
Cosmetology -
Aveda Institute of The Arts And Sciences
Baton Rouge, LA01.2022
Criminal Justice - Criminal Justice
Baton Rouge Community College
Baton Rouge, LA12.2021
Criminal Justice - Criminal Justice
Southern University
Baton Rouge, LA12.2009
Skills
- Proficient in Microsoft Excel
- Type 45 wpm
- Excellent communication Skills
- Problem Solver
- Organized
- Active Listener
- High Comprehension skills
- Interpersonal Communication skills
Timeline
Licensed Cosmetologist
Self Employed Services
05.2022 - Current
Corrections Sergeant
Elayn Hunt Correctional Center
12.2017 - 01.2019
Administrative Assistant
Burden and Burden Attorneys at Law
01.2015 - 12.2021
Case Manager Intern
Louisiana Workforce Commission
02.2011 - 07.2012
Criminal Justice - Criminal Justice
Baton Rouge Community College
Criminal Justice - Criminal Justice
Southern University
Cosmetology -
Aveda Institute of The Arts And Sciences
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