Jelaire Christensen
Eagle Mountain,UT
Summary
Enthusiastic Mortgage Banking Professional, experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
11
11
years of professional experience
Work History
Principal Lending Manager/Sales Manager
NRL Mortgage
01.2023 - 09.2023
- Responsible for supervision over licensed originators and unlicensed staff as to all origination activity in Utah.
- Collaborated with compliance team and developed internal specific written policies for Utah originators and unlicensed staff as to their affirmation duties and prohibited activities as established by Federal and State laws that govern residential mortgage lending, also including administrative rules.
- Collaborated on updating policies and internal quality control plan to ensure compliance with specific roles and responsibilities for Utah team members.
- Recruited, interviewed and hired new originators bringing value to lending department.
Branch Lending/Sales Manager
Gateway Mortgage
03.2022 - 08.2022
- Oversaw all origination activity, through life of loan.
- Recruited and onboarded branch team, provided on-going support, and training as needed.
- Monitored branch pipeline to assure compliance and excellent fulfillment results.
- Database management and training, for team including on-going marketing support.
- Prepared high trust sales presentations for clients showing success and credibility of products.
- Organized promotional events and interacted with community to increase sales volume.
Branch Manager
Bank Of Little Rock Mortgage
01.2019 - 03.2022
- Managed day to day branch loan origination activity from origination through close.
- Exceeded branch goals by 200%.
- Launched new training program to boost employee skills and staff retention rate.
- Engaged team in business processes with positive motivational techniques.
- Monitored loan pipelines, and collaborated with operations team for excellent fulfillment results.
- Provided team daily support as needed including on-going resource of lending knowledge.
- Fostered marketing opportunities to build and strengthen referral partnerships, including B2B presentations and training.
- Maintained friendly and professional customer interactions.
Branch Lending Manager
Citiwide Home Loans
03.2018 - 01.2019
- Directed daily activities of branch and oversaw entire loan process from origination to close.
- Recruited, coached, and mentored team for excellent fulfillment and sales results.
- Mentored branch operations manager and processors to improve performance, increase efficiency and facilitate growth.
- Aided loan officers with loan product selection, pricing, and underwriting guidelines to ensure best fulfillment outcome as well as data integrity
- Analyzed financial statements and tax returns for loan originators as needed.
- Supervised team loan officers, processors promoting positive environment and instilling model of hard work and dedication.
- Conducted weekly one-on-one meetings with employees to provide performance evaluations, resolve issues and answer questions.
- Utilized market specific financial software to prepare borrower loan presentations.
- Analyzed business processes to identify cost savings and operational efficiencies.
Temporary License Placement
Data Mortage
01.2018 - 03.2018
Sales/Branch Manager
PRMI
06.2017 - 01.2018
- Originated, and managed branch pipeline from origination to close.
- Created and implemented marketing campaigns to increase brand awareness.
- Maintained relationships with past and present clients to secure new business opportunities.
- Monitored market trends in real estate and adjusting marketing strategies when necessary.
- Recruited, interviewed loan officer, and processor candidates for branch.
- Evaluated and analyzed branch financial statements, checked expenses for accuracy and proper allocation of branch resources ensuring increased branch profitability.
Branch Lending Manager
Eagle Home Mortgage, UAMC
07.2016 - 07.2017
- Managed branch loan origination activity, processing, and branch operations.
- Recruited, trained and mentored loan officers and processors.
- Developed branch training for team as well as new realtors Home Buyers Marketing.
- Supported customer relationship management training and marketing for team.
- Delivered three new real estate office relationships as preferred lender.
- Collaborated with local builder to create brand awareness and increased production goals.
- Developed branch corporate alliance program, including relocation services. Provided training and support materials for partners.
- Conducted weekly one-on-one meetings with employees to provide performance evaluations, resolve issues and answer questions.
- Fiscal management and oversight of branch profit/loss.
Branch Lending Manager – Principal Lending Manager
Iconic Mortgage
10.2014 - 07.2016
- Supervised day to day loan activity, origination to close.
- Recruited, trained, and mentored team.
- Monitored and assigned loans to processors, to ensure excellent fulfillment timelines.
- Developed and authored training manuals and material for originators and processors.
- Implemented and developed quality control for all branch loan files to ensure compliance with laws and regulations.
- Responded to audits/findings and corrective actions/cures.
- Prepared and submitted broker packages and managed all NMLS reporting.
- Fiscal responsible for monitoring financial statement (P/L) to ensure profitability.
- Supervised branch regulatory compliance and quality control program.
- Developed and trained First Time Home Buyer programs for realtors and community groups.
Branch Lending Manager
Fairway Independent Mortgage
03.2014 - 10.2014
- Managed loan officer activity from origination to close.
- Recruited top talent in the market area for sales and operations.
- Monitored and assigned all loan submissions to processing team members.
- Assisted with Utah Housing approval for Company.
- Participated in the Wounded Warrior project and National Boots campaign.
- Complied with established internal controls and policies.
Branch Lending Manager
Eagle Home Mortgage, UAMC
12.2012 - 03.2014
- Directed day to day operations of branch origination to close.
- Monitored and assigned loans to operational staff for increased fulfillment results.
- Trained loan officers, assistants, processors on roles and responsibilities.
- Recruited top talent and held weekly motivational sales meetings.
- Exceeded branch/personal goals monthly.
- Fiscal assignments included management of branch P/L to ensure profitability goals exceeded.
- Aided in building branch and EHM brand awareness in community.
- Realtor referral program coordination, and Home Buyers Marketing advocate/trainer.
- Increased referral network through community involvement and training.
Education
Business Management
Western Governors University
UtahReal Estate Appraiser - Residential Real Estate Appraising
Ashford University, O'Brien Appraisal School
Murray, UTBusiness Management - Business
Skadron College of Business
San Bernardino, CASkills
- Articulate and self motivated, work well independently or collaboratively in fast-paced environment
- Excellent written and verbal communication
- Superior ability to confidentially manage time-sensitive, personal and financial matters
- Highly organized with focused leadership and administrative resourcefulness
- Expert with Conventional, Jumbo, FHA, VA, USDA, Bond, and Non-QM loan programs
- Ability to perform in-depth analysis and evaluation of complex financial data
- Educated on appraisal reports, reviews and guidelines
- Trained in mortgage underwriting, processing and operations processes
- Proficient with wide range of industry specific software and mobile technologies (Encompass, Byte, Calyx, Blend, Simple Nexus, Top-Of-Mind, Surefire, Total Expert, Mortgage Coach as well as other proprietary software)
- Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
- Project manager supervision
Additional Information
- Lending Manager, NMLS license #218019 (current-inactive)
- State of Utah, Notary Public, State of Utah, active
- Previously Licensed:
Residential Real Estate Appraiser (licensed not renewed)
State Licenses Arizona, California, Oregon (not renewed)
Timeline
Principal Lending Manager/Sales Manager
NRL Mortgage
01.2023 - 09.2023
Branch Lending/Sales Manager
Gateway Mortgage
03.2022 - 08.2022
Branch Manager
Bank Of Little Rock Mortgage
01.2019 - 03.2022
Branch Lending Manager
Citiwide Home Loans
03.2018 - 01.2019
Temporary License Placement
Data Mortage
01.2018 - 03.2018
Sales/Branch Manager
PRMI
06.2017 - 01.2018
Branch Lending Manager
Eagle Home Mortgage, UAMC
07.2016 - 07.2017
Branch Lending Manager – Principal Lending Manager
Iconic Mortgage
10.2014 - 07.2016
Branch Lending Manager
Fairway Independent Mortgage
03.2014 - 10.2014
Branch Lending Manager
Eagle Home Mortgage, UAMC
12.2012 - 03.2014
Business Management
Western Governors University
Real Estate Appraiser - Residential Real Estate Appraising
Ashford University, O'Brien Appraisal School
Business Management - Business
Skadron College of Business
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