Jelani Byrd
Tampa,FL
Summary
Customer-focused professional with extensive experience in high-volume service environments, known for delivering efficient, accurate, and positive customer experiences. Skilled in handling inquiries, resolving issues, and managing multiple tasks simultaneously. Proven ability to work independently, communicate clearly, and adapt quickly. Experienced in using digital tools and written communication to support customers and teams in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Merchandising Specialist
MCSO
01.2025 - Current
- Communicate with store leadership to resolve product, inventory, and display issues efficiently
- Coordinate merchandising strategies to support promotions and improve customer experience
- Identify and resolve inventory discrepancies to maintain accurate and organized displays
- Lead team meetings (up to 5 staff) to align on priorities, deadlines, and execution plans
Server
Olive garden restaurant
03.2016 - Current
- Delivered high-quality service to 200+ customers daily in fast-paced environments
- Resolved customer concerns and complaints in real time, maintaining high satisfaction and repeat business
- Processed orders, payments, and adjustments using POS systems with strong accuracy
- Communicated effectively with team members to ensure timely and accurate service delivery
- Built strong customer relationships through attentive service and clear communication
Shipping and Receiving Manager
Performance Food Group, PFG
03.2018 - 07.2022
- Managed high-volume order processing and shipment tracking with strong accuracy and attention to detail
- Investigated and resolved shipping discrepancies, delays, and order issues efficiently
- Maintained accurate inventory records and supported reporting for operational reliability
- Collaborated with internal teams and external partners to resolve logistics and customer-related issues
- Recognized as Employee of the Year among 286 employees for performance and reliability
Order Selector
Performance food group
06.2017 - 02.2018
- Accurately selected and processed customer orders using RF scanning systems
- Consistently met productivity targets in a fast-paced, deadline-driven environment
- Assisted in training new employees on systems, workflows, and safety procedures
- Maintained compliance with safety and quality standards to minimize errors
Education
Graphic Communications
Florida A&M University
Tallahassee, FLSkills
- Customer support (chat, email, phone)
- Conflict resolution & de-escalation
- Time management & multitasking
- Remote communication (Zoom, Slack-style tools, email)
- Order processing & billing support
- Problem-solving in fast-paced environments
- Zendesk (familiar)
- Salesforce (familiar)
- CRM systems
- POS systems
- Google Workspace
- Microsoft Office
Accomplishments
- Served 200+ customers daily while maintaining accuracy and service quality
- Employee of the Year in a 286-employee organization
- Contributed to a 10% reduction in operational costs through process improvements
- Strong track record of resolving customer issues quickly and effectively
Timeline
Merchandising Specialist
MCSO
01.2025 - Current
Shipping and Receiving Manager
Performance Food Group, PFG
03.2018 - 07.2022
Order Selector
Performance food group
06.2017 - 02.2018
Server
Olive garden restaurant
03.2016 - Current
Graphic Communications
Florida A&M University
Award
Earned Employee of the Year in a business establishment with 286 employees.