Jelani English
Los Angeles,CA
Summary
Results-driven professional with diverse experience in administration, music instruction, live production and customer service. Expertise in office administration, organization, and communication. Skilled in teamwork, adaptability, and delivering exceptional customer experiences. Proficient in multitasking, problem-solving, and attention to detail. A versatile individual thriving in fast-paced environments, meeting deadlines, and providing creative solutions. Ready to leverage a diverse skill set to contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Seasonal Freelance Musician/Instructor
Lula Washington Dance Theatre
2014.10 - Current
- Demonstrated exceptional musical talent and proficiency in drumming techniques, captivating audiences and enhancing the overall atmosphere of dance performances during the summer and Winter Holiday seasons.
- Collaborated closely with dancers, choreographers, and musicians to create seamless and dynamic performances, earning recognition for the ability to adapt drumming style and tempo to various dance genres and performance requirements.
- Successfully delivered personalized drumming lessons to students of varying skill levels, tailoring instruction to individual needs and goals, resulting in significant improvements in technique, musicality, and performance skills.
Front Desk Attendant
Planet Fitness
2024.05 - 2024.08
- Consistently provided exceptional customer service, contributing to a 89% member satisfaction rate based on member feedback.
- Processed over 1700 new memberships monthly, helping increase club membership by 12% over 3months.
- Handled high-volume member check-ins efficiently during peak hours, maintaining a smooth and organized flow.
Cashier/Host
Norm's Restaurant
2021.10 - 2022.07
- Achieved consistently high level of customer satisfaction by providing friendly and efficient service, resulting in positive feedback from guests and 13% increase in customer ratings.
- Demonstrated exceptional multitasking abilities by efficiently managing cashiering responsibilities, handling cash transactions accurately, and attending to guest seating needs simultaneously, resulting in reduced wait times and improved customer flow.
- Recognized for exceptional problem-solving skills by effectively resolving guest concerns and complaints, resulting in 6% decrease in customer escalations and improve and improved overall guest experience.
Production Assistant
Lula Washington Dance Theatre
2019.06 - 2022.06
- Contributed to the successful staging of two to three-hour dance productions by assisting with coordination of rehearsals, managing schedules, and communicating updates to cast and crew, resulting in on-time and well-organized performances.
- Enhanced overall performance experience by assisting with technical aspects, including stage setup, lighting, and sound, resulting in 20% decrease in technical glitches and seamless transitions during performances.
- Demonstrated exceptional organizational skills in managing costumes and props, reducing issues by 50% ensuring timely availability for rehearsals and performances.
Administrative Assistant Intern
Brotherhood Crusade
2020.05 - 2020.08
- Provided valuable administrative support by assisting with scheduling appointments, coordinating meetings, and managing calendars, resulting in increase in team productivity and efficiency.
- Responded to and screened emails, phone calls, and inquiries for staff, artists, and stakeholders, ensuring 98% response rate within 24 hours.
- Demonstrated strong attention to detail in creating, proofreading and editing documents, ensuring 100% accuracy rate.
Education
Junior - Business Administration| Corporate Finance
Winston-Salem State University
Winston-salem, NC05.2026
High School Diploma -
Alexander Hamilton Senior High School
Los Angeles, CA06.2022
Skills
- Adaptability to different roles and responsibilities
- Collaboration and teamwork
- Teaching and instruction abilities
- Cash handling and POS system operation
- Conflict resolution
- Flexibility and adaptability in fast-paced environments
- Ability to work under pressure and meet deadlines
- Communication and interpersonal skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Graphic design and multimedia software (e.g., Adobe Photoshop, Canva)
- Lighting and sound equipment design
- Proficiency in customer relationship management (CRM) software
- Inventory management and ordering
Timeline
Front Desk Attendant
Planet Fitness
2024.05 - 2024.08
Cashier/Host
Norm's Restaurant
2021.10 - 2022.07
Administrative Assistant Intern
Brotherhood Crusade
2020.05 - 2020.08
Production Assistant
Lula Washington Dance Theatre
2019.06 - 2022.06
Seasonal Freelance Musician/Instructor
Lula Washington Dance Theatre
2014.10 - Current
Junior - Business Administration| Corporate Finance
Winston-Salem State University
High School Diploma -
Alexander Hamilton Senior High School
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