Jelani Peters
Lafayette,LA
Summary
Excellent technical aptitude, flexible, accountable and hardworking profile. Extremely hands-on and love multi-tasking. Highly operations-oriented and enjoy working with every level of personnel and every type of personality. Thoroughly enjoy learning new things and ways to better myself and people around me.
Overview
8
8
years of professional experience
Work History
Bartender
Twin Peaks
10.2018 - Current
- Handled high volume of customers regularly.
- Plan, organize, and control operations of cocktail lounge and bar.
- Performed fast, friendly professional service to customers.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Registered Behavior Technician
Family Solutions
01.2023 - 12.2023
- Supported client using principles of applied behavior analysis.
- Learned specialized behavior approaches to implement behavioral strategies.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
Customer Service Representative- Remote
Faneuil
12.2022 - 08.2023
- Managed over 50 customer accounts.
- Assisted customers via live chat.
- Assisted customers with warm and professional attitude.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Performed data entry for customer information
- Worked in silent secluded area.
Hotel Front Desk Clerk
Courtyard by Marriott
06.2016 - 11.2018
- Cash handling and performed bookkeeping.
- Compute bills, collect payments, and make changes for hotel guest.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved service-related problems and documented actions in system.
- Welcomed each new arrival pleasantly and confirmed reservations and identification
Education
High School Diploma -
Alexandria Senior High School
Alexandria, LA05.2016
Skills
- Phone and Computer Skills
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
Timeline
Registered Behavior Technician
Family Solutions
01.2023 - 12.2023
Customer Service Representative- Remote
Faneuil
12.2022 - 08.2023
Bartender
Twin Peaks
10.2018 - Current
Hotel Front Desk Clerk
Courtyard by Marriott
06.2016 - 11.2018
High School Diploma -
Alexandria Senior High School