Jelani Rodriguez
Orlando,FL
Summary
Healthcare operations professional with 5+ years of progressive experience in managing teams, streamlining workflows, and exceeding quality benchmarks. Proven success in leading teams of 15+ employees, improving patient satisfaction and achieving measurable financial growth. Skilled in training and developing staff across 50+ practices, resulting in more efficient eligibility and insurance processes. Seeking to leverage leadership and operational expertise in a dynamic role.
Overview
8
8
years of professional experience
Work History
Practice Manager
Orlando Health
Oviedo, FL
05.2023 - Current
- Lead a multidisciplinary team of 20 staff members, achieving a 15% increase in patient satisfaction scores by implementing workflows and enhancing team collaboration.
- Played a key role in opening a new practice, overseeing all operational aspects, including staffing, workflow design, and compliance protocols; now manage the practice to ensure ongoing success and growth.
- Manage annual operational and capital budgets, effectively allocating resources to bolster revenue growth and financial health.
- Develop strategic protocols that optimize daily operations, elevate clinic performance, and reduce patient wait times.
- Built a high-performing team by hiring and developing staff for each clinic, fostering collaboration and patient-centered care.
Practice Supervisor
Orlando Health
Oviedo, FL
08.2022 - 05.2023
- Directed daily operations for two outpatient clinics across three service lines: family medicine, pediatrics, and OBGYN.
- Conducted monthly business reviews, analyzing revenue, expenses, and net income to identify opportunities for growth.
- Partner with leadership to align clinic operations with long-term strategic plans.
Patient Accounting Representative
Orlando Health
Orlando, FL
12.2020 - 08.2022
- Resolved payment discrepancies with insurance carriers, ensuring compliance with payer contracts and governmental agency rates.
- Coordinated duplicate billings, benefits, and clinical documentation to expedite insurance claim payments, while identifying and reporting payer non-compliance trends.
- Assisted patients in securing financial support through governmental programs or uncompensated care options, while maintaining accurate daily logs and account documentation.
Lead Referral Coordinator
Orlando Health
Orlando, FL
04.2019 - 12.2020
- Designed and delivered training for staff across 50+ practices, improving efficiency in eligibility and insurance processes.
- Served as a pilot program superuser for Epic implementation, conducting staff training sessions to ensure seamless adoption.
- Streamlines workflows for referrals and insurance authorizations.
Referral Coordinator & Trainer
IMA Medical Group
Orlando, FL
05.2017 - 04.2019
- Trained and onboarded new hires, created materials, and mentored staff, which improved efficiency and reduced errors in referral processing.
- Processed over 1,000 referrals monthly, including insurance authorization and approvals. Ensuring compliance with HEDIS and HIPAA standards.
- Scheduled patient appointments and coordinated referrals across multiple insurance plans, streamlining workflows, and enhancing patient care.
Education
High School Diploma -
Saint Catherine Academy
Bronx, NY05-2011
Skills
- Leadership and Staff Development
- Clinic Operations Management
- Workflow Optimization
- Regulatory compliance
- Budgeting and Financial Oversight
- Training and Process Development
Languages
Spanish
Professional
Timeline
Practice Manager
Orlando Health
05.2023 - Current
Practice Supervisor
Orlando Health
08.2022 - 05.2023
Patient Accounting Representative
Orlando Health
12.2020 - 08.2022
Lead Referral Coordinator
Orlando Health
04.2019 - 12.2020
Referral Coordinator & Trainer
IMA Medical Group
05.2017 - 04.2019
High School Diploma -
Saint Catherine Academy
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