Jelani Wooten
Saint Clair Shores
Summary
Professional case manager and detail-oriented career coach with expertise in resource coordination, problem-solving, and compliance knowledge as it pertains to human services, workforce development, health and wellness and urban housing needs. Known for developing individualized career plans that enhance client success and navigating complex systems to achieve positive outcomes and accurate documentation of services.
Overview
6
6
years of professional experience
Work History
ReEntry Career Coach
SER Metro/Detroit At Work
Detroit
06.2024 - Current
- Interviewed currently and formally incarcerated jobseekers to assess service needs and conduct orientation and intake enrollment and paperwork documentation.
- Developed individualized career plans based on client assessments and goals.
- Collaborated with employers to identify job openings and internship opportunities.
- Maintained accurate records of client interactions and progress updates.
- Maintained relationships with State correction facilities, probation offices, courts as well as local government agencies in order to adhere to
WIOA/JumpStart Career Coach
Detroit At Work
Detroit
07.2023 - 06.2024
- Complete intake assessments, monitor CASAS scores and work with Participants to determine career interests, trainings available and execute an appropriate career plan.
- Work with customers to plan out the steps to obtain the goals discussed from Career Navigation.
- Responsible for being knowledgeable of training program guidelines, training providers, and resources to assist customers with the necessary community resources to assist with employment goals.
- Maintaining accurate and up-to-date notes documented in OSMIS, as well as LaunchPad, which reflect services provided to be monitored and reviewed by community organizations and service providers.
- Identify customers barriers and redirecting them to both internal and external resources to ensure that customer has support and guidance to assist in successful completion of career goals.
Community Health Corps
City of Detroit/D.E.S.C
Detroit
11.2022 - 06.2024
- Coordinated outreach programs to promote health education and services.
- Assisted individuals in navigating healthcare systems and obtaining services.
- Managed housing placement for approximately 50 clients (individuals and families)simultaneously
- Work with clients to connect them to stakeholders and non-profits to housing related needs - employment, I.D., Social Security cards, birth certificates and transprotation.
- Conducted health screenings and collected data for community assessments.
- Attend and participant in required team meetings and trainings including, but not limited to HIPAA and trauma-informed care, to eliminate and resolves community health needs and disparities throughout the community.
Housing Case Manager
Travelers Aid Society of Metro Detroit
Detroit
08.2019 - 11.2022
- Coordinated housing resources and services for individuals experiencing homelessness.
- Provided crisis intervention and conflict resolution to clients in distress.
- Assessed client needs and developed personalized housing plans.
- Managed case files and documentation for compliance with organizational standards based on HUD funding.
- Negotiated leases with landlords on behalf of clients and provided ongoing support throughout the tenancy period.
Education
Bachelor of Arts - Community Services/Family Systems Concentration
Siena Heights University
Adrian, MI05-2007
Skills
- Intake assessments
- Case management
- Problem solving
- Financial literacy
- Data collection
- Resource coordination
- Documentation accuracy
- Organization and time management
- Knowledge and ability to comply with state and federal guidelines
- Effective time management and prioritization skills
- Extensive knowledge of employment organizations and programs that assist with employment needs
Timeline
ReEntry Career Coach
SER Metro/Detroit At Work
06.2024 - Current
WIOA/JumpStart Career Coach
Detroit At Work
07.2023 - 06.2024
Community Health Corps
City of Detroit/D.E.S.C
11.2022 - 06.2024
Housing Case Manager
Travelers Aid Society of Metro Detroit
08.2019 - 11.2022
Bachelor of Arts - Community Services/Family Systems Concentration
Siena Heights University