Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Jelena Bigovic

Jelena Bigovic

New York,NY

Summary

Self - motivated, professional and personable, with more than five years of experience working with people.Passionate about providing upbeat and friendly service, resulting in consistent return customers. Always happy to work in multicultural environment, highly focused on a teamwork. I am calm and positive person who is always ready to give 100 percent to each guest and team.

Overview

6
6
years of professional experience

Work History

Head Hostess

Marsanne Restaurant
11.2024 - Current
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Associate in administrative and legal affairs

Public executor's office
01.2022 - 12.2023
  • Greeted and assisted visitors, providing a welcoming and professional environment
  • Organized and managed multiple calendars, prioritizing and responding to emails and scheduling meetings
  • Generated weekly, monthly, and annual financial reports for management
  • Wrote a legal brief that successfully argued a complex legal issue in favor of the client
  • Worked with attorneys to develop legal strategies and develop effective legal solutions

Server/ Busser

Restaurant "56 UNION"
05.2019 - 10.2021
  • Demonstrated a positive attitude and enthusiasm when interacting with customers, resulting in increased customer loyalty
  • Exhibited strong teamwork by collaborating with kitchen staff to ensure accurate and timely order fulfillment
  • Demonstrated a high level of multitasking by efficiently handling multiple orders at once
  • Demonstrated a high level of attention to detail by ensuring all orders were accurate and complete
  • Demonstrated strong organizational skills by accurately tracking orders and efficiently balancing the cash register
  • Maintained a thorough knowledge of menu items, recipes, ingredients, and preparation methods

Education

Bachelor's degree -

Faculty of Political Science
Podgorica
09.2021

Skills

  • Teamwork
  • Ability to Multitask
  • Adaptability
  • Fast Learner
  • Customer Service
  • Ability to Work in a Team
  • Ability to Work Under Pressure
  • Communication Skills
  • Guest relations management
  • Greeting and seating
  • Menu presentation
  • Interactive communication skills
  • Table setting
  • Strong interpersonal skills
  • Positive and professional
  • Team player
  • Flexible and adaptable
  • Warm and friendly
  • Attention to detail

Personal Information

Date of Birth: 07/05/97

Languages

English
Full Professional

Timeline

Head Hostess

Marsanne Restaurant
11.2024 - Current

Associate in administrative and legal affairs

Public executor's office
01.2022 - 12.2023

Server/ Busser

Restaurant "56 UNION"
05.2019 - 10.2021

Bachelor's degree -

Faculty of Political Science

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Jelena Bigovic