Kristen Way
Charlotte,NC
Summary
Dynamic, results-driven leader with a proven track record of inspiring teams and driving organizational success. Skilled in strategic planning, effective communication, and fostering collaborative environments to achieve ambitious goals. Adept at navigating challenges with a solution-oriented mindset while maintaining focus on continuous improvement. Committed to empowering others and delivering impactful outcomes in fast-paced settings. Overall, I enjoy bringing results and teamwork!
Overview
6
6
years of professional experience
Work History
Head Hostess
Red Robin
Charlotte, NC
06.2023 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Assisted in training new hostesses on best practices and customer service standards.
- Monitored dining area for cleanliness and addressed any issues proactively.
- Handled guest inquiries and complaints professionally to maintain satisfaction levels.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Managed reservation system efficiently, optimizing table turnover rates.
Shift Supervisor
McDonald's
Walterboro, SC
01.2021 - 09.2023
- Supervised daily operations to ensure efficiency and productivity across all shifts.
- Trained and mentored team members on safety protocols and operational procedures.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Completed store opening and closing procedures and balanced tills.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Worked effectively in fast-paced environments.
Customer Service Lead
IGA Supermarket
Walterboro, SC
03.2020 - 01.2021
- Supervised customer service team, ensuring high-quality service and adherence to company standards.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Trained new staff on product knowledge, customer interaction, and operational procedures.
- Counted tills ensuring totals meet company exceptions.
Education
High School Diploma -
Julius L. Chambers High School
Charlotte, NC02.2025
Skills
- Customer Service
- Teamwork
- Time Management
- Communication
- Adaptability
- Attention to Detail
- Greeting guests
- Seat guests and provide menus
- Answers phone calls and customer inquiries
- Reservations
- Carryout orders
- Seating arrangements
- Customer service
Timeline
Head Hostess
Red Robin
06.2023 - Current
Shift Supervisor
McDonald's
01.2021 - 09.2023
Customer Service Lead
IGA Supermarket
03.2020 - 01.2021
High School Diploma -
Julius L. Chambers High School