Isabella Mawi
Philadelphia,PA
Summary
Upbeat, personable, and highly organized with deep understanding of hospitality principles and guest relations. Committed to creating welcoming atmosphere that enhances guest satisfaction and loyalty. Developed skills in fast-paced hospitality environment, including exceptional guest relations and efficient team coordination. Transitioning into new field with strong foundation in managing high-pressure situations and providing top-notch service. Seeking to leverage these transferable skills to make meaningful impact in different professional setting.
Overview
3
3
years of professional experience
Work History
Head Hostess
Kpot Korean BBQ & Hot Pot
Newark, DE
10.2024 - 08.2025
- Welcomed and seated guests promptly to ensure smooth dining experience
- Managed reservations and maintained accurate waitlists for efficient guest flow
- Monitored dining area for cleanliness and organization throughout service periods
- Assisted in planning special events by coordinating seating arrangements
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Trained new hostesses on procedures and customer service expectations
Skate Guard
Delaware River Waterfront Corporation
Philadelphia, PA
05.2023 - 08.2023
- Monitored skating area to ensure safety and adherence to rules.
- Assisted skaters on rink.
- Communicated effectively with team members to enhance operational flow.
- Engaged with patrons to foster a welcoming atmosphere during events.
- Worked with coworkers to supervise rink, splitting tasks and sharing responsibilities for groups and competitions.
- Responded promptly to incidents, providing first aid as necessary.
- Maintained cleanliness and organization of skate rental equipment.
Intern
Wimmer Law
Philadephia, PA
10.2022 - 12.2022
- Conducted legal research to support case preparation and documentation.
- Assisted attorneys in drafting legal documents and correspondence.
- Organized case files and maintained accurate records for easy access.
- Reviewed evidence and prepared summaries for attorney review.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
High School Diploma -
Mastery Charter Thomas Campus
Philadelphia, PANo Degree - International Business
Temple University
Philadelphia, PA05-2029
Skills
- Guest service
- Reservation coordination
- Greeting and seating
- Strong leadership
- Interactive communication skills
- Phone etiquette
- Customer service expertise
- Detail-oriented
- Effective multitasking
- Customer service
- Strong interpersonal skills
- Positive and professional
- Team player
- Warm and friendly
- Exceptional communication
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- Avid Reader
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Reading
- I have a passion for photography and editing photos
- Fundraising Events
Timeline
Head Hostess
Kpot Korean BBQ & Hot Pot
10.2024 - 08.2025
Skate Guard
Delaware River Waterfront Corporation
05.2023 - 08.2023
Intern
Wimmer Law
10.2022 - 12.2022
High School Diploma -
Mastery Charter Thomas Campus
No Degree - International Business
Temple University