Quetzalli Garcia
Incline Village,NV
Summary
Detail-oriented individual experienced in hospitality and customer service. Exceptional problem-solving and multitasking skills, with a demonstrated ability to handle challenging situations. Committed to providing superior customer service and creating a welcoming and enjoyable atmosphere for guests. Skilled at efficiently seating guests and taking reservations, as well as managing staff and maintaining a clean and safe dining area.
Overview
5
5
years of professional experience
Work History
Head Hostess
FUMO Cafe, Eatery And Bar
06.2021 - 02.2023
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Took information about guests' party size, led to seating and offered menus.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Used cash registers and credit card machines to cash out customers.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
House Cleaner
Noemi's Cleaning Services
06.2018 - 06.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied trashcans and transported waste to collection areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Operated electronic backpack vacuums and floor sweepers.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Changed bed linens and collected soiled linens for cleaning.
Education
High School Diploma -
Incline High School
Incline Village, NV06.2023
Bachelor Of Computer Science - Computer Science
Northern Arizona University
Flagstaff, AZSkills
- Cleaning and sanitization
- Customer Service
- Bathroom sanitation
- Teamwork
- Customer service-focused
- Complex Problem-Solving
- Fluent in Spanish
- Time Management
- Multitasking and Prioritizing
- Guest Service and Support
- Team Support and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Head Hostess
FUMO Cafe, Eatery And Bar
06.2021 - 02.2023
House Cleaner
Noemi's Cleaning Services
06.2018 - 06.2023
High School Diploma -
Incline High School
Bachelor Of Computer Science - Computer Science
Northern Arizona University
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