Hi, I’m
JELENA NIKIC
Miami Beach,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities.
Possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
12
years of professional experience
1
Certification
Work History
Amnesia Concept StoreMiami Beach, FL
Sales Associate/Bookkeeper
03.2021 - 01.2024
Job overview
- Established and launched a boutique specializing in women's fashion
- Managed all aspects of the boutique's operations, from inventory management to customer service
- Created and executed marketing strategies that increased foot traffic and online sales
- Developed and maintained the boutique's online presence
- Analyzed sales data and customer feedback to identify trends and make data-driven business decisions
- Managed financial data using Quickbooks.
- Maintained and reconciled general ledger accounts.
1 Hotel South BeachMiami Beach
Spa Receptionists
11.2018 - 12.2020
Job overview
- Answered phone calls to record new bookings and respond to service questions
- Greeted customers and answered questions regarding services, products, and pricing
- Demonstrated excellent customer service skills when interacting with clients
- Performed all opening and closing procedures according to company policy
- Documented guest information with computer software as directed
- Resolved customer complaints quickly and effectively by listening attentively to concerns, finding solutions, and communicating decisions clearly
- Developed strong relationships with repeat customers by remembering personal preferences and offering tailored recommendations.
Sixt rent a carMiami
Rental Sales Agent
10.2015 - 02.2018
Job overview
- Quoting accurately all customer required information and associated costs
- Completing rental transactions and agreements for customers following established guidelines and procedures
- Complete qualification procedures prior to renting vehicles
- Selling programs and services to customers in an effort to maximize sales opportunities and meet sales goals set by management
- Developed strong relationships with customers by providing personalized assistance and solutions
- Provided excellent customer service to customers by responding promptly to inquiries, resolving complaints and ensuring their satisfaction.
Ritz CarltonMiami Beach
Banquet Server/Restaurant Server
03.2014 - 08.2016
Job overview
- Set up banquet tables with linens, china, silverware, glassware and centerpieces in accordance with event specifications
- Interacted professionally with customers and staff members to ensure satisfaction throughout the event
- Provided exceptional service to guests at corporate and social events in a professional and friendly manner
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Assisted with training of new staff members.
CvsMiami
Assistant Store Manager
11.2011 - 08.2014
Job overview
- Managed day-to-day operations including scheduling shifts, assigning tasks
- Supervised cash handling processes to ensure accuracy of transactions
- Built employee knowledge with training and mentoring
- Maintained organized store environment for customer and employee health and safety
- Performed regular audits of merchandise displays and stock levels.
- Maintained financial records and ledgers, ensuring accuracy and compliance with accepted accounting practices.
Education
University of Montenegro
Bachelor Degree in Management
01.2001
Skills
- Customer Service
- Excellent communication
- Computer proficiency
- Cash handling
- Interpersonal skills
- Customer Engagement
- Complaint Handling
- Strong Organization
- Upselling techniques
- Problem-solving
- Invoice Processing
- Quickbooks
Certification
- Bookkeeping Basics- Intuit
- Data Science Math Skills-Duke University
Languages
- English, Fluent
- Serbian, Native
- Spanish, Beginner
References
References available upon request
Languages
English
Professional
Serbian
Native/ Bilingual
Spanish
Elementary
Timeline
Sales Associate/Bookkeeper
Amnesia Concept Store
03.2021 - 01.2024
Spa Receptionists
1 Hotel South Beach
11.2018 - 12.2020
Rental Sales Agent
Sixt rent a car
10.2015 - 02.2018
Banquet Server/Restaurant Server
Ritz Carlton
03.2014 - 08.2016
Assistant Store Manager
Cvs
11.2011 - 08.2014
University of Montenegro
Bachelor Degree in Management