Jelena Polusina
Miami Beach,FL
Summary
Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
On-Call Banquet Server
Fontainebleau Hotel
2022.11 - Current
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Provided friendly, courteous service to create memorable moments for guests.
On-Call Banquet Server
SLS Brickell Hotel
2021.05 - Current
- Enhanced guest satisfaction by providing exceptional banquet service in a timely manner.
- Contributed to event success by setting up, maintaining, and breaking down banquet stations efficiently.
- Delivered outstanding customer service with attention to detail and anticipation of guests'' needs.
- Collaborated with the catering team for seamless coordination of food and beverage services during events.
- Maintained cleanliness and organization throughout the banquet area, ensuring a pleasant dining experience for guests.
Banquet Server
Nobu Eden Roc Hotel
2016.11 - 2023.04
- Enhanced guest satisfaction by providing exceptional banquet service in a timely manner.
- Contributed to event success by setting up, maintaining, and breaking down banquet stations efficiently.
- Delivered outstanding customer service with attention to detail and anticipation of guests'' needs.
- Collaborated with the catering team for seamless coordination of food and beverage services during events.
- Maintained cleanliness and organization throughout the banquet area, ensuring a pleasant dining experience for guests.
On-Call Banquet Server
The Betsy Hotel
2015.05 - 2016.05
- Enhanced guest satisfaction by providing exceptional banquet service in a timely manner.
- Contributed to event success by setting up, maintaining, and breaking down banquet stations efficiently.
- Delivered outstanding customer service with attention to detail and anticipation of guests'' needs.
- Collaborated with the catering team for seamless coordination of food and beverage services during events.
Education
Associate in Science Degree - Architectural Design and Construction Technology
Miami-Dade College
Miami, FL06.2022
Bachelor of Science - Engineering (Pre-Engineering)
Vilnius Gediminas Technical University
06.2010
Skills
- Knowledge of food and liquor laws and regulations
- Ability to work as a team player
- Great attention to details
- Quick thinking with the ability to adapt to unexpected situations
- Relevant experience in high quality, high volume banquet environment
- Quick problem-solving
- Stress tolerance
Certification
Florida Food and liquor Handler, 09/2019, Now
Personal Information
Title: BANQUET SERVER
Timeline
On-Call Banquet Server
Fontainebleau Hotel
2022.11 - Current
On-Call Banquet Server
SLS Brickell Hotel
2021.05 - Current
Banquet Server
Nobu Eden Roc Hotel
2016.11 - 2023.04
On-Call Banquet Server
The Betsy Hotel
2015.05 - 2016.05
Associate in Science Degree - Architectural Design and Construction Technology
Miami-Dade College
Bachelor of Science - Engineering (Pre-Engineering)
Vilnius Gediminas Technical University
Florida Food and liquor Handler, 09/2019, Now
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