Aspen Johnny
Norman,Oklahoma
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and time management skills at Omni Hotels & Resorts to enhance guest satisfaction and streamline banquet operations. My adaptability and fine dining experience have consistently improved team efficiency and event success, showcasing a results-driven approach with a focus on achieving and exceeding employer and guest expectations. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
10
years of professional experience
Work History
On-Call Banquet Server
Omni Hotels & Resorts
Oklahoma City, OK
08.2023 - Current
- Assisted in training and mentoring new banquet servers, contributing to the overall success of the team.
- Assisted in the preparation of event spaces by arranging tables, chairs, and decorations according to client specifications.
- Efficiently served meals while adhering to proper serving etiquette, enhancing the overall dining experience for guests.
- Promoted a positive work environment through effective communication with fellow staff members and supervisors.
- Carried out professional service, retaining polite and friendly approach at all times.
- Responded to guest inquiries and requests promptly and courteously.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Demonstrated flexibility by adapting quickly to changes in event schedules or guest requirements on short notice.
- Addressed any guest concerns or special requests promptly and professionally, resulting in increased satisfaction ratings.
- Balanced multiple responsibilities during high-volume events without compromising quality or efficiency, earning praise from supervisors and guests alike.
- Maintained cleanliness and organization throughout the banquet area, ensuring a pleasant dining experience for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Overnight Associate
Loves Travel Stop
Oklahoma City, OK
03.2022 - 07.2023
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Ensured accurate pricing by diligently updating price tags according to current promotions or markdowns.
- Increased product availability by executing efficient inventory management practices during restocking procedures.
- Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
- Supported smooth store opening processes by completing all necessary tasks before morning shift arrival.
- Contributed to positive customer experiences by providing friendly and knowledgeable assistance during occasional early morning encounters.
Overnight Associate
Oncue Express
Oklahoma City, OK
05.2021 - 02.2022
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
- Contributed to positive team dynamics by actively collaborating with other associates on various tasks and projects.
- Assisted in loss prevention efforts through vigilant monitoring of the sales floor and reporting any suspicious activity to management.
- Enhanced customer satisfaction by promptly addressing inquiries and providing assistance as needed.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Shift Manager
Plato's Closet
Oklahoma City, OK
01.2020 - 09.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
Waitress
Golden Corral Buffet and Grill
Oklahoma City, OK
01.2019 - 12.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Host/Server
Peter Piper's Pizza
Oklahoma City, OK
07.2017 - 12.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Receiver
Hobby Lobby Warehouse
Oklahoma City, OK
03.2015 - 07.2016
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Trained new employees on receiving procedures, improving overall team performance.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Enhanced warehouse organization by categorizing items according to size, weight, or type for efficient storage and retrieval processes.
Education
No Degree - Biology
University of Oklahoma
Norman, OK05.2028
Skills
- Exceptional customer service
- Alcohol serving certification
- Time Management
- Adaptable to change
- Cash Handling Accuracy
- Stress Tolerance
- Fine dining experience
- Guest Relations
- Up-selling techniques
- High energy level
- Food safety knowledge
Timeline
On-Call Banquet Server
Omni Hotels & Resorts
08.2023 - Current
Overnight Associate
Loves Travel Stop
03.2022 - 07.2023
Overnight Associate
Oncue Express
05.2021 - 02.2022
Shift Manager
Plato's Closet
01.2020 - 09.2020
Waitress
Golden Corral Buffet and Grill
01.2019 - 12.2019
Host/Server
Peter Piper's Pizza
07.2017 - 12.2018
Receiver
Hobby Lobby Warehouse
03.2015 - 07.2016
No Degree - Biology
University of Oklahoma