JELERIN JIMENEZ
Summary
Coordinating Manager with experience in leading diverse teams, managing projects and facilitating effective communication. Known for strong leadership skills, adeptness in problem-solving, and ability to meet deadlines. Past roles demonstrate impactful contributions to process improvements and team efficiency.
Results-oriented Coordinating Manager known for high productivity and efficient task completion. Possess specialized skills in project management, team leadership, and strategic planning. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and successful project outcomes. Committed to leveraging these abilities to facilitate organizational growth and improve operational efficiency.
Overview
13
13
years of professional experience
Work History
Assistant Coordinating Manager
NYC Health + Hospitals / Elmhurst Hospital
Queens, NY
02.2025 - Current
- Schedule patient appointments to all specialty clinics as necessary.
- Ensure proper and timely patient flow and notify directors when there are flow issues.
- Develop advanced EPIC/Cadence skills to include template management, update financial information, and schedule appointments.
- Monitor and assist on the financial, referral, and E-Consult work queues.
- Manage and respond to messages from patients in My Chart and supervise and manage clerical staff who are working with My Chart Messages.
- Manage clerk payroll and timekeeping, including approving time off.
- Complete annual performance evaluations for clerks.
- Participate in morning/afternoon huddles to discuss any roadblocks that need to be addressed, as well as any progress leading to team goals. Delegate tasks for the day.
- Supervise Clerical Associate Level II, III, and IV employees.
- Utilize managed Care websites to perform insurance verifications for redesign patients and other patients as directed.
- Manage scheduling templates by analyzing quotas, overbooking numbers, and provider availability.
- Send phone calls and/or letters to remind patients of appointments and follow the standard work of Telephone Etiquette.
- Process incoming and outgoing referrals and prior authorizations.
- Register functions, including but not limited to, demographic updates and obtaining patient consents.
- Participate in Patient Access Projects and all other PL implementations.
- Assist Associate Director with collecting data and producing a monthly census report and other department reports.
Assistant Manager
New York Sports and Joints
Queens, NY
08.2024 - 02.2025
- Collaborate with law firms to schedule narrative appointments.
- Responsible for establishing monthly schedules for Patient Care Coordinators (PCCs).
- Train and supervise all PCCs.
Patient Care Coordinator
New York Sports and Joints
Queens, NY
08.2023 - 08.2024
- Check-In: Verify that patient identification and health insurance are active.
- Check-Out: Schedule follow-up appointments and provide referrals to patients for MRI, X-rays, and physical therapy.
- Runner: Collect patient documents, verify that registration forms are completed properly, and escort patients to their assigned room.
- Prep-Per: Responsible for preparing patient charts for over 700 monthly doctor visits.
Human Resources Assistant
Open Door Home Care
Long Island City, NY
02.2022 - 08.2023
- Ensured that all necessary medical forms are signed and properly dated.
- Administered all phone calls and directed them to the appropriate personnel.
- Managed all incoming and outgoing emails and processed them accordingly.
- Assisted caregivers with applications and collected the required documents for job approval.
- Scheduled caregiver appointments for physical examinations to maintain their records and ensure compliance.
Assistant Manager
Rainbow Retail Store
Brooklyn, NY
12.2020 - 12.2021
- Collaborated with the store manager to develop strategies that align with sales and profit objectives.
- Directed and supervised employees engaged in sales, inventory management, cash receipt reconciliation, and customer service.
- Hired, trained, and evaluated personnel in sales or marketing establishments, as well as promoted the store.
- Planned and prepared work schedules, maintaining records of employees’ work schedules and timecards.
- Managed leave time for employees, including vacation, personal, and sick leave.
- Processed paperwork for new employees and entered employee information into the payroll system.
Sales Associate
Rainbow Retail Store
Brooklyn, NY
12.2020 - 12.2021
- Delegated daily tasks to team members to enhance group productivity.
- Oversaw team development in accordance with industry service standards to foster customer loyalty.
- Reviewed operating practices and procedures to identify areas for improvement, such as workflow, procedures, and expenditures.
- Provided exceptional customer service, receiving positive feedback from satisfied customers.
Administrative Assistant
3JS Dominican Hair Salon
Queens, NY
03.2013 - 09.2014
- Provided exceptional customer service.
- Performed general office duties, including ordering supplies, maintaining records management database systems, and performing basic bookkeeping tasks.
- Recorded appointments and payments.
- Handled a high volume of phone calls.
- Coordinated meetings and conference calls with suppliers.
- Filed and maintained records.
- Scheduled appointments and maintained updated appointment records.
Store Manager
La Finquita #1
Brooklyn, NY
- Assisted customers by providing information and resolving complaints, receiving positive feedback.
- Collaborated with the store CEO to develop strategies that align with sales and profit objectives.
- Managed all inventory stock and requisitioned new stock.
Sales Associate
La Finquita #1
Brooklyn, NY
- Handled a high volume of phone calls.
- Described merchandise and explained its use, operation, and care to customers.
- Computed sales prices, total purchases, and received and processed cash or credit payments.
- Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Education
High School Diploma -
John Adams High School
Ozone Park, New York27 College Credits -
LaGuardia Community College
Long Island City, New YorkSkills
- Spanish Speaker - Fluent
- English Speaker - Fluent
References
- Kenneth E. McCulloch, M.D. F.A.A.O.S., Board Certified Orthopaedic Surgeon, New York Sports and Joints - Orthopaedic Associates, Manhattan, NY, (212) 355-4704
- Mark Bursztyn, MD, Orthopedic Surgeon, Degree- Biology at Cornell University graduated with honors. Medical Degree -completed his residency at the State University of New York DownState Medical Center., Manhattan, NY, +1 (347) 564-3568
- Sid Sharma, DPM, Foot and Ankle Surgeon, A native of New York, Dr. Sharma holds a Bachelor of Science degree from the University of Toronto and a Doctor of Medicine degree from Temple University in Philadelphia. Training at Mount Sinai Hospital, where he completed a foot and ankle surgical residency., Manhattan, NY, +1 (267) 254-7092
- Patricia Meehan, DPM, Foot and ankle specialist, Professor High School Biology 4 years. Master degree in science education., Manhattan, NY, (718) 614-3520
Timeline
Assistant Coordinating Manager
NYC Health + Hospitals / Elmhurst Hospital
02.2025 - Current
Assistant Manager
New York Sports and Joints
08.2024 - 02.2025
Patient Care Coordinator
New York Sports and Joints
08.2023 - 08.2024
Human Resources Assistant
Open Door Home Care
02.2022 - 08.2023
Assistant Manager
Rainbow Retail Store
12.2020 - 12.2021
Sales Associate
Rainbow Retail Store
12.2020 - 12.2021
Administrative Assistant
3JS Dominican Hair Salon
03.2013 - 09.2014
Store Manager
La Finquita #1
Sales Associate
La Finquita #1
High School Diploma -
John Adams High School
27 College Credits -
LaGuardia Community College