Jeliena Rosario
New York,NY
Summary
To achieve and succeed in a stimulating challenge environment while growing and advancing through career opportunities.
Overview
4
4
years of professional experience
Work History
Banquet Services
Ciprani
01.2021 - Current
- Serving food and beverages to patrons, helping prepare for and clean up after the event, and providing prompt and courteous service to all guests.
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained flexible work schedule to meet event needs.
- Worked with banquet manager to coordinate event set up and schedule.
- Responded to guest inquiries and requests promptly and courteously.
- Adhered to all health and safety regulations while serving food and beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled food and beverage orders for up to 600 guests, delivering prompt and friendly service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Managed maintenance activities, supervised staff and inspected equipment.
Campaign Representative
Angela Fernandez Campaign Democrat
10.2020 - 06.2021
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
Sales Associate
TJ Maxx, TJX Companies
09.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Thrift And Vintage Store
10.2019 - 11.2020
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
Front Desk Receptionist
Dominican Women Dev Center
06.2019 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Criminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NYHigh School Diploma -
Washington Heights Expeditionary Learning School
Manhattan, NY06.2021
Skills
- Team player
- Professionalism
- Multitasking and Prioritization
- Knowledge in Microsoft Office Software
- Fluent in English and Spanish and French
- Self-Motivated
Timeline
Banquet Services
Ciprani
01.2021 - Current
Campaign Representative
Angela Fernandez Campaign Democrat
10.2020 - 06.2021
Sales Associate
TJ Maxx, TJX Companies
09.2020 - 06.2021
Sales Associate
Thrift And Vintage Store
10.2019 - 11.2020
Front Desk Receptionist
Dominican Women Dev Center
06.2019 - 09.2019
Criminal Justice
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Washington Heights Expeditionary Learning School
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