Jelinda Bolden
Cleveland,OH
Summary
Diligent Management with solid background in overseeing custodial operations. Proven ability to manage teams and maintain high cleanliness standards within facilities. Demonstrated strong leadership and problem-solving skills in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Custodial Supervisor
SBM Management
07.2024 - Current
- Prepared and submitted accident and injury reports.
- Assigned job duties and monitored performance against objectives.
- Recruited and selected well-qualified employees to fill vacancies.
- Promoted efficient inventory practices among team members.
- Maximized employee retention by fostering a positive work atmosphere focused on teamwork and communication.
- Established open lines of communication between custodial staff members, encouraging collaboration and problem-solving among the team members.
- Improved custodial team efficiency by implementing new cleaning procedures and schedules.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Self Employed Owner/Operator
EzPhresh Nails
03.2015 - Current
- Provided clients with quality nail work
- Set prices for services
- Purchased and replenished nail equipment and chemicals
- Provided a clean, sanitized, and friendly atmosphere for all nail clients while abiding to the state of Ohio rules and guidelines
- Balanced all booking and accounts receivable for business
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Communicated effectively with management concerning important customer issues.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Oversaw schedule to manage appointments of new and existing clients.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Kept tidy and organized area to comply with cleanliness standards.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
Site Manager
JSI Janitorial
09.2023 - 06.2024
- Company Overview: Site manager for a janitorial company located at Lincoln Electric Headquarters; overseeing 5 buildings of 15 employees during the day shift
- Overseeing 5 buildings of 15 employees during the day shift
- Documented employee performance and attendance
- Assigned cleaning areas to all shifts and performed cleaning progress rounds
- Trained all new employees and supervisors
- Directed all supervisors with all things related to staff
- Maintained a business relationship with client and all factory staff
- Assured a safe, professional, and friendly work environment
- Processed payroll
- Ordered supplies for all 5 buildings within the budget
- Conducted interviews and approved new hires
- Covered assignments when short
- Site manager for a janitorial company loc
- Enhanced overall site safety by implementing strict safety protocols and conducting regular inspections.
- Increased employee productivity through comprehensive training programs and performance evaluations.
- Maintained compliance with local building codes, environmental regulations, and other relevant policies to ensure legal integrity throughout the construction process.
- Resolved conflicts among team members professionally, fostering a harmonious work environment conducive to success.
- Delivered exceptional customer satisfaction by proactively addressing client concerns, providing regular updates on progress, and delivering high-quality finished projects within agreed-upon timeframes.
- Maintained records and logs of work performed and materials and equipment used.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
- Assumed responsibility for personnel deployed to work site.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Interviewed, hired, and trained new workers.
- Inspected cleanliness of common areas and offices.
- Created weekly and monthly reports and presentations for management team.
- Monitored, coached, and supervised team of 15 employees.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Led cross-functional teams from diverse backgrounds, fostering collaboration towards shared goals of projects'' success.
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Achieved successful project completion by consistently meeting deadlines and maintaining effective communication with team members.
Patient Dining Services Supervisor
Morrison Healthcare
07.2022 - 08.2023
- Worked with hospital dietitians to ensure patients with accurate meals within a timely manner
- Managed food service staff in main kitchen
- Maintained an OSHA standardized kitchen
- Improved patient meal experiences while hospitalized
- Provided customer service that will encourage patients to respond with positive feedback
Bartender/Trainer
Joe's Home of the Blues
06.2012 - 03.2015
- Trained all new bartenders
- Handled the exchange of money
- Restocked garnish holders and beer coolers
- Washed all dirty dishes
- Prepared and served alcoholic beverages
- Maintained a clean, clutter-free work environment
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
- Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
- Contributed to the development of bartender training manuals, ensuring comprehensive materials were available for onboarding new hires.
- Implemented cross-training programs to ensure all bartenders were proficient in various roles, reducing downtime during peak hours and increasing overall productivity.
- Increased revenue through upselling techniques taught to bartenders, enhancing customer experience and sales.
Assistant General Manager
All For You Janitorial
08.2011 - 12.2014
- Monitored employees
- Oriented new employees
- Hired and terminated employees
- Assigned work areas and hours
- Operated floor scrubbing and buffing machines
- Handled any immediate situations on the property
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor's degree - Business
Southern New Hampshire University
Manchester, NH06-2026
Nail Technician - Cosmetology
The Salon Professional Academy
Mayfield Heights, OH01.2015
High School Diploma - Education
Cleveland Christian Academy
Cleveland, OH05.2006
Skills
- Custodial machine operation
- Restroom maintenance
- Grounds maintenance
- Waste disposal
- Task delegation
- Safety oversight
- Work scheduling
- Process improvements
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5-30 staff members.
Certification
- Nail Technician License, 03/31/24
- Driver's License, 03/31/24
- Non-CDL Class C
- Pallet Jack Certification
- Forklift Certification
- CDL A
- CDL
- Air Brake Endorsement
- Passenger Endorsement
- State Tested Nursing Assistant
Additional Information
Excellent customer service, Housekeeping, Ability to multi-task, Food preparation, Cash-Handling, Professionally Mature, STNA Certified
Assessments
- Customer service, Proficient, 06/01/20
- Work style: Reliability, Proficient, 09/01/21
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Full Professional
Timeline
Custodial Supervisor
SBM Management
07.2024 - Current
Site Manager
JSI Janitorial
09.2023 - 06.2024
Patient Dining Services Supervisor
Morrison Healthcare
07.2022 - 08.2023
Self Employed Owner/Operator
EzPhresh Nails
03.2015 - Current
Bartender/Trainer
Joe's Home of the Blues
06.2012 - 03.2015
Assistant General Manager
All For You Janitorial
08.2011 - 12.2014
Nail Technician - Cosmetology
The Salon Professional Academy
High School Diploma - Education
Cleveland Christian Academy
- Nail Technician License, 03/31/24
- Driver's License, 03/31/24
- Non-CDL Class C
- Pallet Jack Certification
- Forklift Certification
- CDL A
- CDL
- Air Brake Endorsement
- Passenger Endorsement
- State Tested Nursing Assistant
Bachelor's degree - Business
Southern New Hampshire University
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