Jelissa Gonzalez
Philadelphia,PA
Summary
Dynamic customer service professional with a proven track record at Wawa, enhancing customer satisfaction through effective problem-solving and team collaboration. Skilled in efficient cleaning techniques and equipment operation, I consistently deliver exceptional service, fostering loyalty and repeat business while maintaining a professional appearance in all interactions.
Also Looking to obtain a challenging position in a growth-oriented company that will utilize and enhance my skills, education, knowledge and experience as well as attribute my overall professional development, while offering me an opportunity for continued growth and advancement. During peak hours, I have the ability to maintain a positive attitude and a great sense of humor. Safety-conscious and knowledgeable about regulatory requirements and guidelines.
Overview
4
4
years of professional experience
Work History
Retail/Customer Service
Primark
10.2021 - 05.2022
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Assisted customers with inquiries about products, services, or current promotions, enhancing their shopping experience.
- Ensured customer satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales with exceptional customer service skills while managing the retail portion of the business.
Home Health Aide
Sevita Health
07.2022 - 12.2022
Front Desk Security Guard
Allied Universal Security Services
02.2023 - 10.2023
- Monitored access points to ensure safety and security for personnel and property.
- Conducted routine patrols to identify potential hazards and mitigate risks effectively.
- Responded promptly to alarms and incidents, coordinating with emergency services as needed.
- Maintained detailed logs of daily activities, incidents, and visitor interactions for accountability.
- Implemented access control measures to prevent unauthorized entry into restricted areas.
- Utilized surveillance systems to monitor premises, ensuring compliance with established protocols.
- Reported maintenance issues promptly, contributing to a well-maintained facility for employees and visitors alike.
Lead Customer Service Associate
Wawa
04.2024 - 11.2025
- Trained and mentored new associates on customer service protocols and company policies.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Implemented process improvements to streamline operations and reduce wait times.
- Collaborated with team members to ensure accurate inventory management and stock replenishment.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
Cleaning Crew Member
Iiylah Cleaning Services LLC
03.2023 - Current
- Increased repeat business by providing exceptional customer service experiences.
- Operated industrial cleaning equipment, including floor scrubbers and vacuums, to maintain facility hygiene.
- Assisted team members with organizing supplies and maintaining inventory for efficient workflow.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
Education
High School Diploma -
Philadelphia Electrical And Technology Charter High School
1709 Benjamin Franklin Pkwy Skills
- Team collaboration
- Efficient cleaning techniques
- Deep cleaning processes
- Laundry services
- Problem-solving
- Equipment operation
- Customer service
- Professional appearance
- Communication, excels in speaking& listening
- Analytical and solving problems
- Independent, responsible, compassionate
- Adaptability, Marketing, critical thinking
Timeline
Lead Customer Service Associate
Wawa
04.2024 - 11.2025
Cleaning Crew Member
Iiylah Cleaning Services LLC
03.2023 - Current
Front Desk Security Guard
Allied Universal Security Services
02.2023 - 10.2023
Home Health Aide
Sevita Health
07.2022 - 12.2022
Retail/Customer Service
Primark
10.2021 - 05.2022
High School Diploma -
Philadelphia Electrical And Technology Charter High School