Jellica Mejorada
Cashier/Customer Service
Long Beach,CA
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
H&M
Hennes & Mauritz
Lakewood, CA
10.2022 - 01.2023
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Cashier/Customer Service
ZARA
Costa Mesa, CA
11.2021 - 05.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
Guest Logistics Agent
Metro Shore Services
Long Beach, CA
12.2019 - 03.2020
- Customer Service check in and printing of boarding passes
- In-charge of calling porters to check proper placement of baggage.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked with customers to understand needs and provide excellent service.
- Developed team communications and information for meetings.
- Adhered to social distancing protocols and wore mask or face shield.
Cashier/Customer Service
Ikea
Carson, CA
07.2019 - 10.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Referred to price sheets and special sale bulletins to enter price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Distributed products from warehouse to customers and worked on returning carts
School Volunteer
School Club
Victorville, CA
08.2017 - 05.2019
- Assisted classes with parties and events.
- Prepared materials for class activities and art projects.
- Made copies to assist teacher in preparing future lessons.
- Filed student work to document progress.
- Mentored and tutored individual students needing additional help.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Coordinated with teacher to implement lesson plans and keep students on track.
Education
High School Diploma -
Cobalt Institute of Math and Science
08.2015 - 05.2019
Associates Degree - Biological Sciences
Long Beach City College
Skills
Tolerant to stressed Situations
Payment collection
Retail merchandising
Cash register operation
Basic math skills
Customer assistance
Refunds and exchanges
Multitasking
Accuracy and Attention to Detail
Microsoft Word/ Google Docs
Time Management
Organization/ Prioritization
Certification
Food Handler
Additional Information
- Authorized to work in the U.S. for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Timeline
H&M
Hennes & Mauritz
10.2022 - 01.2023
Cashier/Customer Service
ZARA
11.2021 - 05.2022
Guest Logistics Agent
Metro Shore Services
12.2019 - 03.2020
Cashier/Customer Service
Ikea
07.2019 - 10.2019
School Volunteer
School Club
08.2017 - 05.2019
High School Diploma -
Cobalt Institute of Math and Science
08.2015 - 05.2019
Associates Degree - Biological Sciences
Long Beach City College