Jellisa Patterson
Holcomb
Summary
Detail-oriented Utilities/Systems Assistant with expertise in utility billing, data management, and customer relationship management. Proven ability to streamline workflows and enhance operational efficiency.
Overview
18
18
years of professional experience
Work History
Utilities/Systems Assistant
City of Garden City
Garden City
03.2008 - Current
- Maintains utility billing tax exemptions.
- Performs bank reconciliation for multiple city accounts.
- Reports sales tax and use tax to the State monthly.
- Assisted in budget preparation and tracked expenses to meet operational needs.
- Collaborated with departments to streamline project workflows, enhancing efficiency.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Developed positive relationships with internal customers through effective communication techniques.
- Assisted in the preparation of reports, presentations and correspondence.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Gathered and sorted data for reports and files.
- Archived confidential material using established procedures.
- Managed confidential information with strict adherence to privacy protocols.
- Contributed to development of policies and procedures that improved operational efficiency.
- Maintained positive working relationship with fellow staff and management.
- Coordinated support to facilitate general office operations.
Education
Some College (No Degree) -
Straightliner
OnlineSkills
- Utility billing
- Financial reporting
- Data management
- Records management
- Project coordination
- Customer relationship management
- Administrative support
- Time management
- Team collaboration
- Attention to detail
- Problem solving
- Effective communication
- Relationship building
Languages
Spanish
Professional
Timeline
Utilities/Systems Assistant
City of Garden City
03.2008 - Current
Some College (No Degree) -
Straightliner