Jelsi Martinez
Reading,PA
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager of Operations
Lowe's Home Improvement
03.2023 - Current
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Managed 65 million dollar store opening and closing procedures. Workload and task demand between corporate guidelines and staff abilities.
Physical Inventory Manager
Lowe's Home Improvement
11.2019 - 03.2023
- Trained, coached, managed 20 - 25 store associates on inventory count processes and policies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Finished 98.5% of inventories early, saving thousands of dollars in payroll each inventory.
Assistant Store Manager of Specialty Sales
Lowe's Home Improvement
08.2016 - 11.2019
- Managed 25 million dollar store opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached 100 sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Associate of Arts - General Business
Umass Global
Irvine09.2025
GED -
Reading Area Community College
Reading, PA12.2014
Skills
- Sales Expertise
- Verbal and Written Communication
- Coaching and Mentoring
- Retail Operations
- Customer Service Management
- Time Management
- Leadership
- Inventory Control Procedures
Certification
- Operations Management Certificate, E-Cornell University, 2023
- Project Management & Business - Data Analytics Certificate, Pathstream Online Learning, 2023
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager of Operations
Lowe's Home Improvement
03.2023 - Current
Physical Inventory Manager
Lowe's Home Improvement
11.2019 - 03.2023
Assistant Store Manager of Specialty Sales
Lowe's Home Improvement
08.2016 - 11.2019
Associate of Arts - General Business
Umass Global
GED -
Reading Area Community College
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