Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Arellano

Colorado Springs,CO

Summary

Assistant Store Manager with strong background guiding daily operations, customer service and Human Resources initiatives. Led team of employees by training on procedures, customer service and selling skills. Employed loss prevention tactics such as securing high-shrink items and training employees to identify theft.

Goal-driven Assistant Store Manager with 8-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager of Operations

Lowes Home Improvment
Colorado Springs, CO
05.2015 - Current
  • Assisted in the development and implementation of store policies and procedures.
  • Monitored employee performance to ensure compliance with company standards.
  • Performed regular inventory audits to maintain accurate stock levels.
  • Provided customer service support, including resolving customer complaints and inquiries.
  • Coordinated daily operations and ensured efficient workflow throughout the store.
  • Developed weekly sales reports to track progress towards goals.
  • Maintained a safe working environment by enforcing safety regulations and conducting regular inspections.
  • Trained new staff on operational procedures, product knowledge, and customer service practices.
  • Ensured that merchandise displays were attractive, well-stocked, organized, and properly labeled.
  • Conducted regular team meetings to discuss store performance and motivate employees.
  • Responded promptly to any emergency situations or security concerns that arose in the store.
  • Managed cash register transactions accurately to prevent loss or theft.
  • Analyzed financial statements such as profit and loss statements, balance sheets., to identify areas of improvement.
  • Reviewed sales figures on a daily basis to monitor progress against targets.
  • Supervised the receipt of incoming goods from vendors ensuring accuracy of orders received.
  • Assisted in recruiting, interviewing, hiring, and training new staff members.
  • Implemented effective strategies for increasing sales revenue within assigned area.
  • Resolved conflicts between customers and staff members efficiently while maintaining a positive attitude.
  • Provided feedback on employee performance reviews based on observations made during shift work.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
  • Scheduled staff to assign employee shifts to meet departmental and business needs.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Coached and developed store associates through formal and informal interactions.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Maintained inventory by checking merchandise to determine levels.
  • Scheduled staff shifts and managed payroll records for all employees.

Front End Supervisor

King Soopers
Colorado Springs, CO
02.2009 - 05.2015
  • Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
  • Maintained accurate records of inventory, sales, and employees.
  • Trained new employees in customer service techniques and store policies.
  • Organized staff schedules to maximize efficiency while minimizing labor costs.
  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Resolved customer complaints in a professional manner.
  • Conducted regular performance evaluations of front end personnel.
  • Ensured adequate staffing levels during peak business hours.
  • Implemented procedures to reduce shrinkage and increase profitability of the department.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Provided excellent customer service by assisting customers with their needs or inquiries.
  • Supervised the proper maintenance of all equipment used at the checkout area.
  • Assisted management team in developing operational strategies that improved overall store performance.
  • Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
  • Maintained positive relationships with vendors to secure best pricing available for products sold at the front end.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with verabalance.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Welcomed large volume of guests and improved overall customer service.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Counted and balanced registers.
  • Trained, managed and motivated employees to promote professional skill development.
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Managed daily operations, client relations and IT.
  • Managed 50 employees.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Processed credit card payments and counted back change and currency with 98% accuracy rate.

Education

High School Diploma -

El Camino Independent High School
Ventura, CA
06.1995

Some College (No Degree) -

Ventura College
Ventura, CA

Skills

  • Store Organization
  • Loss Prevention
  • Records Management
  • Stock Management
  • Department Oversight
  • Customer Relations
  • Business Development
  • Operations Oversight
  • Work Planning and Prioritization
  • Program Administration
  • Retail Operations
  • Inventory Counting
  • Customer Service Management
  • Cost Control
  • Sales Techniques
  • Inventory Control
  • Transaction Processing
  • Staff Management
  • Employee Scheduling
  • Assignment Delegation
  • Workforce Management
  • Staff Supervision
  • Shift Scheduling
  • Relationship Building and Management
  • Performance Evaluations
  • Store Opening and Closing
  • Microsoft Office Suite
  • Operations
  • Budgeting and Cost Control
  • Incident Reports
  • Marketing and Promotions
  • Sales Expertise
  • Time Management
  • Strategic Planning
  • Regulatory Compliance
  • Issue Resolution
  • Problem-Solving
  • Sales Strategies
  • Hiring and Training
  • Vendor Management
  • Mentoring and Coaching
  • Customer Experience
  • Flexible Schedule
  • Pricing and Markdowns
  • Records Maintenance
  • Process Improvements
  • Staff Scheduling
  • Sales Growth
  • Stock Rotations
  • POS Systems
  • POS Systems Operations
  • Upselling and Cross Selling
  • Database Management
  • Attention to Detail
  • Customer Service
  • Cash Auditing
  • Customer Service and Engagement
  • Team Building and Leadership
  • Strategic Merchandising
  • Quickbooks
  • Order Management

Timeline

Assistant Store Manager of Operations

Lowes Home Improvment
05.2015 - Current

Front End Supervisor

King Soopers
02.2009 - 05.2015

High School Diploma -

El Camino Independent High School

Some College (No Degree) -

Ventura College

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Wendy Arellano