Jennifer Swierbutowicz
South Windsor,CT
Summary
Personable and kind professional with proven creative thinking, interpersonal, and problem-solving skills. Aiming to leverage my abilities to successfully fill the Supervisory Paraprofessional role at PRS.
Overview
17
17
years of professional experience
Work History
Consultant
Aetna
02.1999 - 06.2016
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation and data modeling.
- Authored detailed work plans to meet business priorities and deadlines.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Translated complex technical issues into digestible language for non-technical users.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Activated accounts for clients interested in new services.
- Monitored systems in operation and input commands to troubleshoot areas.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Evaluated clients' needs and created plan of action to provide solutions.
- Generated reports detailing findings and recommendations.
- Collected, arranged and input information into database system.
Education
Bachelor of Science - Marketing
Central Connecticut State University
New Britain, CT01.2009
Skills
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Subject Matter Expert
- Attention to Detail
- Continuous Improvements
- Process Improvement
Additional Information
Room Parent - 4 years
Timeline
Consultant
Aetna
02.1999 - 06.2016
Bachelor of Science - Marketing
Central Connecticut State University
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