Jemaima Bautista
Honolulu,USA
Summary
Resourceful and client-focused professional with a strong background in eligibility outreach, student support services and employment related services. Experienced in assisting diverse populations with accessing public benefits, navigating complex systems, and connecting to workforce resources. Adept at handling moderately complex service functions, maintaining accurate records, and providing personalized guidance to culturally diverse population.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ELIGIBILITY OUTREACH WORKER
Kalihi-Palama Health Center
04.2023 - Current
- Conducted outreach initiatives and intake for clients seeking health coverage, public benefits, and employment related services
- Reviewed case files with attention to detail, identifying policy exceptions and advocating for clients facing denials or discrepancies
PEER COACH
Honolulu Community College
02.2018 - 04.2023
- Facilitated workshops and classroom visits to share success strategies, time management tools, and transfer/career planning information
- Maintained detailed records of student interactions using internal tracking systems ensuring confidentiality and accuracy
PEER CEO (CUSTOMER ENGAGEMENT OFFICER) LEAD
Old Navy Ala Moana
01.2020 - 09.2022
- Led and facilitated weekly peer CEO meetings with District teams in Hawaii and Alaska in a regional initiative or cross site strategy meeting to share best practices on improving customer service engagement.
- Consistently delivered exceptional customer service, which significantly enhanced customer loyalty.
Education
Bachelor of Arts - Psychology
University of Hawaii in West Oahu
05.2023
Associate In Applied Science - Human Services
Honolulu Community College
05.2019
Skills
- Coaching/Facilitator
- Customer Engagement
- Listening
- Resourceful
- Academic Writing
- Team-building
- Critical Thinking
- Time Management
Certification
- FOUNDATIONS OF LEADERSHIP & SUCCESS CERTIFICATE 1 (11/2021) @ NSLS (NATIONAL SOCIETY OF LEADERSHIP & SUCCESS)
- FOUNDATIONS OF LEADERSHIP & SUCCESS CERTIFICATE 2 (12/2021) @NSLS (NATIONAL SOCIETY OF LEADERSHIP & SUCCESS)
Timeline
ELIGIBILITY OUTREACH WORKER
Kalihi-Palama Health Center
04.2023 - Current
PEER CEO (CUSTOMER ENGAGEMENT OFFICER) LEAD
Old Navy Ala Moana
01.2020 - 09.2022
PEER COACH
Honolulu Community College
02.2018 - 04.2023
Associate In Applied Science - Human Services
Honolulu Community College
Bachelor of Arts - Psychology
University of Hawaii in West Oahu
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