JeMarques Bailey
Richardson,TX
Summary
Results-driven professional with a strong background in account management and logistics coordination. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager / Customer Success Specialist
1st Choice Real Estate & Property Management Inc.
Dallas, TX
11.2024 - Current
- Managed client relationships to ensure satisfaction and retention.
- Collaborated with property management team to streamline communication processes.
- Developed tailored marketing strategies to attract new clients and properties.
- Analyzed market trends to provide strategic recommendations for property pricing.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Improved overall team productivity by implementing best practices in organization and time management.
Logistics Coordinator
Admiral Courier Services
Lancaster, TX
07.2022 - 05.2024
- Coordinated logistics operations to ensure timely delivery and efficiency in transportation processes.
- Managed inventory control systems, optimizing stock levels and reducing discrepancies.
- Developed strategic shipment schedules to enhance operational workflow and meet client demands.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Improved order accuracy through meticulous data entry and verification processes.
- Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
- Adapted logistics strategies to meet changing market demands and customer needs swiftly.
Forklift Operator
Ami Logistics
Lancaster, TX
05.2018 - 11.2022
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
- Prevented stock discrepancies by performing routine inventory checks using both manual methods and automated systems.
Warehouse Associate /Production Forklift Operator
Tyson Food Distribution Center
Haltom City, TX
02.2015 - 09.2018
- Operated forklifts and pallet jacks to efficiently transport products within warehouse.
- Maintained accurate inventory records using warehouse management system.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Appointment Setter
Encore Payment Processing
Addison, TX
04.2013 - 02.2015
- Conducted outbound calls to prospective clients, scheduling appointments for sales team.
- Developed and maintained positive relationships with potential customers through effective communication.
- Utilized CRM software to track leads, manage follow-ups, and document client interactions.
- Collaborated with sales team to refine appointment-setting strategies, enhancing overall efficiency.
- Implemented feedback mechanisms to gather insights from clients, driving continuous improvement in appointment setting processes.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Handled complaints and questions, and re-directed calls to other team members.
- Handled assignments independently with good judgement and critical thinking skills.
Server/Prep Dishwasher
The BrassTap
Richardson, TX
01.2011 - 12.2012
- Delivered exceptional customer service, ensuring guest satisfaction and resolving issues promptly.
- Managed multiple tables efficiently during peak hours to maximize service speed and quality.
- Trained new staff on menu items, service standards, and operational procedures to enhance team performance.
- Collaborated with kitchen staff to ensure timely food preparation and delivery for optimal dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate of Science -
Grambling State University
Grambling, LA05-2011
High School Diploma -
Lake Highlands High School
Dallas, TX05-2008
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Strategic planning
- Relationship building and management
- Account oversight
- Issue resolution
- Networking skills
- Goal oriented
- CRM software
- Lead generation
- Systems and software expertise
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Checked and recorded floor-loading limits with 95% accuracy.
- Consistently determined load weight to within 500-1k pounds.
- Loaded and unloaded trucks at a rate of 500 pounds per hour.
Certification
- OSHA Forklift Certification
- OSHA General Warehouse Safey
Timeline
Account Manager / Customer Success Specialist
1st Choice Real Estate & Property Management Inc.
11.2024 - Current
Logistics Coordinator
Admiral Courier Services
07.2022 - 05.2024
Forklift Operator
Ami Logistics
05.2018 - 11.2022
Warehouse Associate /Production Forklift Operator
Tyson Food Distribution Center
02.2015 - 09.2018
Appointment Setter
Encore Payment Processing
04.2013 - 02.2015
Server/Prep Dishwasher
The BrassTap
01.2011 - 12.2012
Associate of Science -
Grambling State University
High School Diploma -
Lake Highlands High School