Jemaury Johnson
Phoenix,AZ
Summary
Results-driven operations and financial services professional with 13 years of experience in banking, loan processing, payroll, and data management. Expertise in reviewing documentation, ensuring data accuracy, analyzing financial information, and enhancing operational efficiency. Bilingual in English and Spanish, recognized for maintaining quality standards and delivering outstanding customer service.
Overview
13
13
years of professional experience
Work History
Auto Loan Specialist
Bank of America
01.2023 - Current
- Review auto loan applications submitted through online, branch, and telephone channels to ensure completeness and compliance with underwriting requirements.
- Verify applicant information, supporting documentation, income details, and loan terms while identifying discrepancies before processing.
- Communicated with customers to obtain missing documentation, clarified loan requirements, and updated application statuses, enhancing customer understanding and engagement.
- Maintained accurate electronic records and routed applications efficiently, reducing delays and enhancing customer satisfaction.
- Balanced accuracy, productivity, and regulatory compliance in a high-volume financial environment, ensuring seamless processing of auto loan applications.
Global Support
Amazon
09.2020 - 06.2024
- Coordinated driver assignments, resolved delivery issues, monitored staffing availability, and documented operational exceptions.
- Compiled operational reports and communicated issues to on-site leadership for timely resolution.
- Executed hourly data entry and system monitoring to enhance workforce planning and streamline daily operations.
- Facilitated onboarding for new hires and ensured workforce records were accurately maintained.
Investment Specialist Trainee
Bank of America
07.2022 - 01.2023
- Completed training in investment products, financial regulations, and client suitability standards to ensure compliance and enhance client service.
- Passed the FINRA Series 6 examination and prepared for the Series 7 exam.
- Developed analytical skills by reviewing investment materials, compliance requirements, and financial documentation to support informed decision-making.
Credit Card Collections
Bank of America
01.2020 - 07.2022
- Developed repayment solutions while maintaining compliance with banking regulations.
- Documented customer interactions and maintained accurate account records to support effective collections.
- Reviewed customer account histories and verified transactions to identify payment trends.
Mortgage Collections Agent
SLS Computershare
09.2017 - 01.2020
- Collaborated with borrowers to establish payment arrangements while accurately documenting financial information to facilitate resolution.
- Reviewed mortgage account information, payment histories, and escrow details to identify suitable hardship options for borrowers.
- Maintained collection records and tracked account activity to ensure compliance and effective follow-up.
Customer Service Agent
Public Partnerships
01.2016 - 07.2016
- Resolved payroll discrepancies through detailed account research, enhancing payroll accuracy.
- Reviewed payroll balances, grant budgets, and hours worked for compliance and accuracy, contributing to reliable payroll outcomes.
- Verified employee timesheets and payroll information to ensure accurate processing.
Customer Service/Data Entry
ACS Xerox
11.2013 - 07.2015
- Processed high-volume customer health activity submissions, ensuring timely and accurate data entry.
- Maintained accurate documentation for pharmacy orders and shipment tracking, facilitating efficient customer service.
- Verified account information and documented interactions, consistently meeting productivity and quality standards.
Education
High School Diploma -
Benjamin Franklin High School
Skills
- Loan Processing
- Financial Records Analysis
- Data Validation
- Data Entry
- Verification
- Document Review
- Reporting
- Quality Assurance
- Process Improvement
- Microsoft Excel
- Microsoft Office
- Customer Relationship Management
- Record keeping
- Bilingual (English/Spanish)
Timeline
Auto Loan Specialist
Bank of America
01.2023 - Current
Investment Specialist Trainee
Bank of America
07.2022 - 01.2023
Global Support
Amazon
09.2020 - 06.2024
Credit Card Collections
Bank of America
01.2020 - 07.2022
Mortgage Collections Agent
SLS Computershare
09.2017 - 01.2020
Customer Service Agent
Public Partnerships
01.2016 - 07.2016
Customer Service/Data Entry
ACS Xerox
11.2013 - 07.2015
High School Diploma -
Benjamin Franklin High School