Kassie Leusch
Tulsa
Summary
Detail-oriented Auto Loan Specialist with expertise in issue resolution and customer engagement. Successfully streamlined processing procedures, contributing to increased efficiency and heightened customer satisfaction levels.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Auto Loan Specialist
OneMain Financial
Tempe, AZ
11.2021 - 06.2026
- Evaluated loan applications to determine borrower eligibility and risk factors.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Analyzed financial documents to ensure compliance with lending policies and regulations.
- Collaborated with team members to streamline loan processing procedures, enhancing efficiency.
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Submitted loan applications to underwriter for verification and recommendations.
- Processed loan applications and monitored progress from start to finish.
- Monitored pipelines to track and log status of loans.
- Assisted customers with completing loan applications and other paperwork.
Back Office Medical Assistant
Consultants in Internal Medicine
Glendale, AZ
08.2019 - 11.2021
- Coordinated patient scheduling and follow-up communications to enhance workflow efficiency.
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Assisted in patient intake processes, gathering medical histories and vital information effectively.
- Streamlined administrative procedures, improving overall office operations and reducing wait times.
- Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
- Provided essential injection services for flu, shingles, B12, estrogen, testosterone, and allergy treatments to support patient care.
- Supported medical operations by assisting with pap smears and wound care to ensure patient comfort.
- Collaborated with healthcare providers to facilitate smooth patient transitions between services.
- Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
- Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
- Ordered prescription refills on behalf of existing office patients.
- Supported practice growth with timely follow-up calls to patients, improving retention rates and overall satisfaction.
- Improved communication between front and back office staff, enabling seamless coordination of patient care.
- Completed EKGs and other tests based on patient presentation in office.
Patient Care Technician
The Little Clinic
Buckeye, AZ
09.2016 - 03.2019
- Monitored vital signs to ensure patient safety and comfort.
- Documented patient information accurately in electronic health records.
- Trained new staff on protocols and best practices for patient care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted PA/NP with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Collaborated with healthcare team to deliver comprehensive patient care.
- Administered minor diagnostic tests including strep, flu, mono, and glucose assessments.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Patient Care Technician - Medical
Brookline College
Phoenix, AZ05-2010
High School Diploma -
Peoria Accelerated
Peoria, AZ05-2004
Skills
- Customer assistance
- Telephone and email etiquette
- Effective communication
- Loan servicing
- Customer support
- Payment scheduling
- Issue resolution
- Customer service-focused
- Friendly
- Reliable
- Multitasking Abilities
- Verbal and written communication
Certification
- Dispatch certificate Training - 06/2026
Timeline
Auto Loan Specialist
OneMain Financial
11.2021 - 06.2026
Back Office Medical Assistant
Consultants in Internal Medicine
08.2019 - 11.2021
Patient Care Technician
The Little Clinic
09.2016 - 03.2019
Patient Care Technician - Medical
Brookline College
High School Diploma -
Peoria Accelerated