Jemeka Collins
Hoover
Summary
Qualified Customer Service Representative with over 3 years in fast-past customer service and call center environments. Personable and professional under pressure. Banking with an 15 year background in loan administration, default management and customer service. Excellent analytical and communication skills.
Overview
32
32
years of professional experience
Work History
Remittance Processor
Imaging Business Machines LLC
Irondale, AL
09.2016 - Current
- Processing daily document transactions paid by clients into client accounts.
- Preparing batches of work by extracting checks and remittances from envelopes.
- Inputting data into the system while following standard operating procedures, verifying negotiability of checks, re-associating check images to corresponding material while validating quality of images.
- Balancing/reconciling electronic and paper documentation.
- Processed high-volume remittance transactions with accuracy and efficiency.
Data Entry Clerk
Imaging Business Machines/E-Staff Temp
Birmingham, AL
02.2016 - 09.2016
- Reviewing confidential documents for the City of Birmingham Law Department to be scanned into imaging.
- Entering information such as document name, case number, attorney name, barcode number, document type and date into excel spreadsheet.
- Keeping a record of each box completed by listing barcode number on tracking form.
Loan Processor
Regions Bank/E-Staff Temp
Birmingham, AL
09.2015 - 11.2015
- Reviewed signed loan documents to send to mortgage area to set up the loan with flood escrow.
- Send out correspondence to the loan officer or processor to follow up with customers regarding loans or documents needed to complete review.
- Updated address, pulled documentation from existing file and prepared documents to mail to customer.
- Reviewed loans in a spreadsheet and listed last notation on file.
Loan Servicing Specialist
Wells Fargo Home Mortgage
Birmingham, AL
07.2014 - 02.2015
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Reviewing, analyzing, and approving final mortgage loan modifications documents and audit financial terms within company/investor guidelines.
- Pipeline management of numerous reporting models and direct contact with internal/external customers.
- Researching and analyzing problems to recommending solutions pertaining to payments, taxes, insurance, loan modifications, assumptions, prepayments, payoffs, adjustable rate loans, credit reporting, and lien perfection.
- Reviewed and edited loan agreements to ensure accuracy.
- Analyzed mortgage loans with correct interest rate, Unpaid principal balance, and correct mortgage payment.
Home Preservation Specialist
Wells Fargo Home Mortgage
Birmingham, AL
08.2010 - 07.2014
- Handled outbound/inbound calls to customers and/or attorneys on delinquent and/or high risk delinquent mortgage loans.
- Assessed clients' financial situations to develop strategic financial planning solutions by identifying, maintaining, and tracking requested documentations for loan modification review.
- Submitted loan applications to loan underwriter for verification and recommendation on loan approvals and denials based on customer loan application.
- Analyzing customer financial situation after underwriter decision to make accurate recommendation solutions on loan modifications/workout options (HAMP, proprietary modifications, repayment plans) to maintain home ownership resolving delinquency discuss liquidation options short sales, deed in lieu, etc.
- Reviewed Cease and Desist on customers mortgage loan account to ensure appropriate actions required.
Data Entry Retention
Jefferson County Workforce Development/E-Staff Temp
Birmingham, AL
02.2009 - 07.2009
- Reviewing files of past clients and closing them out of the system after a certain period.
- Typing client information into system programs.
- Assisting clients with questions they may have about programs and getting training assistance.
- Copying, faxing, filing, spreadsheets and answering telephone.
Customer Tech Support
Regions Bank/E-Staff Temp
Birmingham, AL
12.2008 - 01.2009
- Issuing replacement tokens for all security tokens nearing expiration.
- Sending clients new tokens via mail, an inventory of new tokens for all company users and a detailed help card outlining the login process.
- Using RSA to see if clients are in the system.
Recovery Support Specialist
Regions Bank/E-Staff Temp
Birmingham, AL
07.2008 - 11.2008
- Breaking down files and sending them to the imaging center.
- Inputting data into system that is pertaining to the documents in the files.
- Changing the status on different accounts to assist the collectors with collections.
- Mailing receipts to customers pertaining to their accounts.
Loan Operations
First American Bank/E-Staff Temp
Birmingham, AL
01.2008 - 06.2008
- Separated customer signature cards from other documents.
- Scanned signature cards and cd’s to be imaged.
- Checked overdraft protections off AFT reports.
- Filing, faxing, stop payments and lockbox.
Item Processing Proof Utility Clerk II
Colonial BancGroup
Hoover, AL
09.1999 - 10.2007
- Correct out-of-balance proofed transactions using ten-key calculator and APCS system.
- Prepare outgoing notices of corrections performed.
- Maintained bank documentation and files of corrections performed.
- Performed regular balancing functions as required.
Cashier
Walgreens
Birmingham, AL
06.1999 - 10.2000
- Handle all customer payment and credit transactions.
- Assist customers and answer questions in a friendly manner.
- Set up, breaks down, stock, replenish, maintains cash register station and other areas of the store.
- Produced copies of negatives for print from photo roll and prepare photographic chemical solutions.
Hourly Manager
McDonalds
Birmingham, AL
06.1994 - 06.1999
- Managing a shift of 5 to 6 people, overseeing all operations from tracking inventory, sales, greeting customers, to the quality and speed of service.
- Work in the kitchen preparing food and at the front counter helping customers through the ordering process.
- Operating a cash register, running the drive-thru, cleaning the restaurant and completing other assigned tasks.
Education
Associate of Science -
Parker High School
Birmingham, AL05-1995
High School Diploma -
Parker High School
Birmingham, AL05-1995
Skills
- Knowledgeable in FHA, VA, USDA, Discharged Bankruptcy, Conventional and Consumer lending
- Proficient at multitasking utilizing financial abilities and time management treat customer with attentive respect under stress
- Capable of cultivating high-quality business relationships through the utilization of excellent oral and written communication skills
- Key contributor with results and ability to contribute significant value to any company
- Software proficiencies Microsoft Office Suites, Excel, SharePoint and 10-key
- Normal clerical duties as: faxing, emailing, copying, and managing simple and professional memos
Timeline
Remittance Processor
Imaging Business Machines LLC
09.2016 - Current
Data Entry Clerk
Imaging Business Machines/E-Staff Temp
02.2016 - 09.2016
Loan Processor
Regions Bank/E-Staff Temp
09.2015 - 11.2015
Loan Servicing Specialist
Wells Fargo Home Mortgage
07.2014 - 02.2015
Home Preservation Specialist
Wells Fargo Home Mortgage
08.2010 - 07.2014
Data Entry Retention
Jefferson County Workforce Development/E-Staff Temp
02.2009 - 07.2009
Customer Tech Support
Regions Bank/E-Staff Temp
12.2008 - 01.2009
Recovery Support Specialist
Regions Bank/E-Staff Temp
07.2008 - 11.2008
Loan Operations
First American Bank/E-Staff Temp
01.2008 - 06.2008
Item Processing Proof Utility Clerk II
Colonial BancGroup
09.1999 - 10.2007
Cashier
Walgreens
06.1999 - 10.2000
Hourly Manager
McDonalds
06.1994 - 06.1999
Associate of Science -
Parker High School
High School Diploma -
Parker High School