JEMEL B HARRIS
Kingston,GEORGIA
Summary
Dynamic and results-driven professional committed to maximizing operational efficiency and driving team success. Proven ability to leverage extensive technical expertise in mechanical, electrical, and electronics systems, as well as software development and warehouse automation, to deliver innovative solutions. Recognized for exceptional interpersonal skills and a positive attitude, fostering collaboration and effective communication within diverse teams. Dedicated multi-tasker focused on creative problem-solving while consistently maintaining the highest standards of professionalism and dependability.
Overview
28
28
years of professional experience
Work History
Team Lead Customer Service Academy
Knapp, Inc
01.2020 - Current
- Delivered in-person technical training activities for RBS and external customer technicians in both theoretical and practical applications
- Supervised Knapp Academy trainers and overseen training activities for RBS Operations and external customers.
- Observed and approved the release of new Knapp Academy trainers to deliver training activities independently
- Developed customized training programs to align with site specific needs and requirements based on Knapp equipment
- Scheduled and coordinated training processes with customers and RBS Site Operation management & Site maintenance management.
- Manage and coordinate training resources with internal departments to fulfill unique customer requests.
- Developed interactive educational material and practical training programs for RBS, GPS, and customer technicians.
- Calculated internal and external training offerings to the customer and RBS teams.
- Established collaborative efforts with the Knapp Global Academy to align training content and standards.
- Maintained a solid working relationship with internal project management, account management, and service level management to align with customer expectations.
Field Service Technician
Knapp Inc
10.2016 - 01.2020
- Warehouse automation mechatronics specialist
- 100% customer equipment inspection and repair
- Domestic and International travel
- Siemens S7 PLC and remote I/O with Profibus and Profinet troubleshooting and repair
- ASi systems troubleshooting and repair
- ORS shuttle and lift maintenance, troubleshooting and repair
- SDA/A-Frame maintenance, troubleshooting and repair
- LLM, Destacker, and Tote Turner maintenance, troubleshooting and repair
- Streamline, NFT, and XFT conveyors systems maintenance, troubleshooting and repair
- GTP/Pick Stations maintenance, troubleshooting, and repair
- Certified trainer for new hire and existing Knapp technicians and customer technicians
Sales and Leasing Consultant
Toyota Of Newnan
01.2016 - 10.2016
- Worked as an auto sales professional.
- Interact with customer and conduct credit evaluation.
- Provide customer with product demonstration.
- Close the customer on the vehicle and conduct product delivery.
- Follow up with customer after sale.
- Follow up on sales leads and generate personal leads by networking.
Vision systems engineer and project manager
Label Vision Systems
05.2013 - 12.2015
- Specialize in creation, design, testing, manufacturing, and implementation of quality vision inspection equipment.
- Create 2D and 3D mechanical drawings.
- Create electrical schematic circuit diagrams.
- Create and integrate software logic to control the computational process of vision inspection.
- Travel domestically and internationally to provide onsite installation and training of vision inspection equipment.
- Provide onsite service and repair of equipment.
- Provide over the phone as well as online troubleshooting and problem solving using Gotomypc and Team Viewer.
Auto Sales Professional
Rayman Chevrolet
12.2012 - 05.2013
- Worked as an auto sales professional.
- Interact with customer and conduct credit evaluation.
- Provide customer with product demonstration.
- Close the customer on the vehicle and conduct product delivery.
- Follow up with customer after sale.
- Follow up on sales leads and generate personal leads by networking.
Owner operator
Peach Janitorial Solutions
01.2004 - 05.2013
- Company was established in 2004 with 1 commercial cleaning contract.
- I have grown the company to 3 commercial contracts and 8 residential contracts by advertising, cold calls, and through referrals and networking.
- Duties include general housekeeping, carpet cleaning, window washing, and floor refinishing.
- I manage cleaning crews and maintain payroll.
- Through professionalism and consistency, I have maintained an outstanding relationship with my clients.
Inside Sales Professional
GEMU Valves, Inc
05.2000 - 04.2008
- Began as an assembly technician building specialized products.
- In 2001, I received a promotion and became the product inventory clerk.
- I traveled abroad for product training for plastic welding technology.
- After training I was certified as a product technician for CNC plastic welding equipment.
- These tasks involved but were not limited to troubleshooting, electronic and mechanical calibrations, software installation, circuit board replacement, and overall upgrades.
- In 2002, I received another promotion and became an inside sales representative.
- I prepare product quotes, enter customer orders, provide technical support and customer service I travel to domestic customer facilities to provide on-site assistance as well as product repair and replacement.
Maintenance Mechanic
Reddy Ice Corporation
01.1998 - 05.2000
- Fixed and maintained production machinery.
- I specialized in hydraulic, pneumatic, and electronic equipment.
- Worked with and maintained ammonia anhydrous refrigeration systems.
- Troubleshoot PLC systems.
- Worked with a team of mechanics and electricians to create a preventive maintenance schedule that minimized equipment failure and downtime.
- Purchased parts and material.
Education
High School diploma -
Lithonia High School
01.1995
Computer Science
Clayton College and State University
01.2000
Computer Science
Georgia Southern University
01.1998
Skills
- Design of effective training processes
- Team leadership in technical training
- Technical trainer on advanced automation systems
- Project management
- CAD mechanical drawings
- Software logic development
- Software Integration
- Troubleshooting on Electrical and Mechanical Systems
- Customer Service
- Industrial Maintenance
- Network Administration
- PLC and remote I/O Troubleshooting
- Electrical Schematic Design
- Electro-Mechanical System Design
- Field Service Technician
- Vision System Design and Implementation
- Software Logic Development
- Project Management
- Electro-mechanical Design
Accomplishments
- Sketchup Software Utilization
- Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of multiple
- Innovative Design
- Developed automated visual inspection systems for accepting and rejecting printed labels based on OCR/OCV, graphical blemishes, and barcode compliance to International standards, speeding up product sorting process by 75%.
- Equipment Maintenance
- Performed routine maintenance on equipment on as-needed basis.
- Machine Repair
- Detected machine malfunctions and problem-solved accordingly.
- Repaired, maintained and replaced parts on mechanical equipment.
Timeline
Team Lead Customer Service Academy
Knapp, Inc
01.2020 - Current
Field Service Technician
Knapp Inc
10.2016 - 01.2020
Sales and Leasing Consultant
Toyota Of Newnan
01.2016 - 10.2016
Vision systems engineer and project manager
Label Vision Systems
05.2013 - 12.2015
Auto Sales Professional
Rayman Chevrolet
12.2012 - 05.2013
Owner operator
Peach Janitorial Solutions
01.2004 - 05.2013
Inside Sales Professional
GEMU Valves, Inc
05.2000 - 04.2008
Maintenance Mechanic
Reddy Ice Corporation
01.1998 - 05.2000
Computer Science
Clayton College and State University
Computer Science
Georgia Southern University
High School diploma -
Lithonia High School