Jemia Eutsey

• Patient Care & Client Support
• Medical, Psychiatric & Child Care Knowledge
• Vital Signs Monitoring
• Routine Treatments Under Supervision
• Treatment Plan Support
• Teach Self-Care Skills
• Lead Recreational Activities
• Charting & Recordkeeping
• Prepare Training Materials
• Effective Communication
• Teamwork & Professional Relationships

• Monitor and interpret patient telemetry; accurately document rhythm strips.
• Identify and promptly report rhythm changes and life-threatening arrhythmias.
• Ensure correct lead placement and troubleshoot monitoring equipment.
• Communicate effectively with nurses, physicians, and interdisciplinary teams.

• Registered ER patients and maintained accurate medical records in compliance with HIPAA.
• Verified insurance, obtained authorizations, and processed co-pays and deductibles.
• Managed emergency phone lines and supported patient flow in high-stress situations.

• Managed confidential records, updated directories, and responded to public inquiries.
• Coordinated events and teleconferences; ensured accuracy in documentation and reporting.
• Prepare and process travel arrangements and reimbursements for the Director of OOM and other OOM staff, including blanket travel submissions for meetings, teleconferences, statewide, and out-of-state conferences.
• Compile records, proofread documents for consistency and accuracy, and review responses for content, errors, and
• formatting to meet department standards.

• Led hiring and training initiatives, ensured high customer satisfaction, and improved workflows.
• Maintained financial and inventory records and resolved escalated guest concerns.
• Developed and enforced operational policies designed to enhance team productivity, streamline processes, and improve overall organizational efficiency.
• Represented the organization at industry conferences to stay current on trends, best practices, and innovations, while

expanding professional networks to benefit the organization's goals.

• Assisted with hiring, training, scheduling, and team supervision.

• Resolved escalated customer concerns professionally.

• Guided diverse groups through Florida Caverns, enhancing visitor experience and knowledge of geological formations.
• Developed engaging narratives to educate customers about local history and cave ecology.
• Conducted safety briefings prior to tours, ensuring compliance with all safety regulations and protocols.
• Assisted in training new staff on tour protocols, customer service standards, and operational procedures.