Summary
Overview
Work History
Education
Skills
Timeline
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Jemima Mitchell

Summary

Driven by a passion for continuous learning and professional growth, I have a strong foundation in criminal justice principles. My expertise includes a comprehensive understanding of criminal behaviour, psychology, and crime prevention, enabling effective communication of complex concepts. I am dedicated to utilising critical thinking and analytical skills to facilitate community development and advocate for social justice.

Overview

6
6
years of professional experience

Work History

Intern

Acacia Prison
09.2024 - 12.2024
  • 130-hour placement at Acacia Prison operating within the Rehabilitation and Reintegration Department.
  • Crucial experience regarding criminal behaviour, criminal psychology, and unique interpersonal circumstances.
  • Established highly transferable skills such as legal document handling and report writing.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

International Cold Case Analysis Project

AMBER Alert Europe
04.2024 - 12.2024


  • ICCAP is an international analysis group comprised of around 200 university and police academy students globally.
  • Effectively contributed and communicated within the team regarding our case assigned by the Lower Saxony Policy Academy.
  • Prepared and presented in depth presentations and reports concerning potential investigative leads to the investigators on the case.
  • Demonstrated ability to working independently and collaboratively in a team environment to achieve common goals.
  • Managed time efficiently in order to complete all tasks within deadlines.

Cold Case Review

Murdoch University
01.2024 - 12.2024
  • I am honored to have been accepted to join the Cold Case Review (CCR) program at Murdoch University led by Senior Lecturer in Forensic Science Brendan Chapman.
  • Investigated, researched and analysed data with fresh perspectives, ultimately contributing to potential investigative leads for the police.
  • Prepared comprehensive presentations reporting case findings and ensuring efficient workflow.
  • Effectively demonstrated strong team work within a multidisciplinary and culturally diverse team of academics.
  • Reviewed the assigned cold case and explored the application of new forensic and criminological research.

Customer Service Representative and Administration

Kmart
07.2019 - 07.2024


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Demonstrated reliability leading to increased responsibility in an administration role including managing the cash machine, dealing with customer accounts and store expenses.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers and colleges.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Store Assistant

Aldi
11.2024 - Current
  • Showcased adaptability and transferable interpersonal skills whilst working within a new environment and team.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Reduced shrinkage levels through vigilant monitoring of potential theft situations and adherence to loss prevention policies.

Mental Health First Aider

2023
01.2023 - Current
  • I have completed my Mental Health First Aid course qualifying me as a Mental Health First Aider.
  • Confident when dealing with challenging and unique crisis that are experienced by mental health sufferers.
  • Dedicated to professional development opportunities and passionate about mental health awareness and the importance of maintaining effective interpersonal strategies.

Education

Bachelor of Criminology And Bachelor of Science - Criminology

Murdoch University
Murdoch, WA
11-2025

Skills

  • Team collaboration
  • Excellent written and verbal communications
  • Strong interpersonal skills
  • Legal document handling
  • Problem solving and innovative thinking
  • Organisational and time management skills
  • Computer proficiency and Microsoft Office
  • Engagement with challenging environments and diverse clients

Timeline

Store Assistant

Aldi
11.2024 - Current

Intern

Acacia Prison
09.2024 - 12.2024

International Cold Case Analysis Project

AMBER Alert Europe
04.2024 - 12.2024

Cold Case Review

Murdoch University
01.2024 - 12.2024

Mental Health First Aider

2023
01.2023 - Current

Customer Service Representative and Administration

Kmart
07.2019 - 07.2024

Bachelor of Criminology And Bachelor of Science - Criminology

Murdoch University

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Jemima Mitchell