Jemimah Ayorinde
Richmond,Texas
Summary
Dedicated and results-driven customer service professional with over four years of experience in delivering exceptional support and building strong relationships with clients. Proven track record of exceeding customer expectations through effective communication, problem-solving, and a commitment to providing personalized service. Skilled in handling a wide range of inquiries and issues in fast-paced environments, with a focus on delivering timely and efficient resolutions. Demonstrated ability to collaborate cross-functionally and adapt to evolving business needs. Seeking a challenging customer service role where I can leverage my skills and experience to drive customer satisfaction, loyalty, and business success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
01.2024 - Current
- Provide personalized assistance to customers, addressing inquiries, resolving issues, and offering product recommendations in a dynamic retail environment.
- Demonstrate a comprehensive understanding of store policies and procedures to ensure compliance and deliver efficient service.
- Proactively engage with customers to anticipate their needs and exceed their expectations, resulting in increased customer satisfaction and loyalty.
- Collaborate with team members to streamline processes and improve the overall customer experience within the store.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Amazon
01.2023 - 01.2024
- Managed a high volume of customer inquiries through various channels, including phone, email, and chat, ensuring prompt and accurate resolution.
- Utilized advanced troubleshooting techniques to address technical issues and guide customers through the online platform, resulting in improved customer satisfaction ratings.
- Acted as a liaison between customers and internal departments to escalate complex issues and facilitate timely resolutions.
- Participated in training sessions to stay updated on product knowledge, company policies, and customer service best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Manager
Joy's Confections
10.2021 - 12.2023
- Led the customer service efforts for a private catering business, delivering exceptional service to clients and ensuring seamless event experiences.
- Collaborated with clients to customize menus, plan events, and coordinate logistics, demonstrating strong organizational and communication skills.
- Managed a database of client preferences and event details, providing personalized service and anticipating client needs for future events.
- Assisted with marketing initiatives, including social media campaigns and promotional events, to attract new clients and drive business growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associate of Science -
Houston Community College
Houston, TX06.2023
Skills
- Exceptional communication skills, both verbal and written, with a focus on clarity and professionalism
- Strong problem-solving abilities, demonstrated through the effective resolution of customer issues and inquiries
- Proficient in handling cash transactions and managing financial transactions accurately
- Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining attention to detail
- Excellent interpersonal skills, fostering positive relationships with customers and colleagues
- Experience in providing technical support and troubleshooting assistance, with a commitment to continuous learning and skill development
Languages
Yoruba
Native or Bilingual
Timeline
Customer Service Representative
Walmart
01.2024 - Current
Customer Service Representative
Amazon
01.2023 - 01.2024
Assistant Manager
Joy's Confections
10.2021 - 12.2023
Associate of Science -
Houston Community College