Jemima Jerrylyn James
Sales & Hospitality Professional
Doha
Summary
Warm and service driven hospitality professional with a background in luxury retail, premium hospitality, and guest-facing environments. Skilled in handling VIP clientele, coordinating high-pressure operations, and delivering seamless service in fast-paced settings. Known for flexibility, high grooming standards, and confident communication across diverse, multicultural spaces committed to delivering exceptional guest experiences.
Overview
2026
2026
years of professional experience
Work History
Sales Assistant
Qatar Duty Free
09.2022 - Current
- Delivered exceptional service to high-value and VIP passengers in a luxury retail environment.
- Upheld premium brand standards through professional grooming, cultural sensitivity, and warm guest engagement.
- Operated POS systems accurately, managing high-volume transactions with efficiency and zero discrepancies.
- Exceeded guest expectations by leveraging product expertise and personalized service.
Industrial Trainee
The Oberoi Group
- Gained hands-on experience in shift-based luxury service and cross-department operations.
- Handled guest queries, VIP preferences, and supported seamless check-in/check-out experiences.
- Maintained polished grooming and service etiquette aligned with 5-star standards.
- Assisted with guest arrivals, service inquiries, and dining coordination, ensuring seamless comfort for international travelers.
Event Coordinator
Wedding Oath
- Liaised with vendors and service staff to align event operations and maintain smooth guest experiences.
Education
Bachelor of Tourism Management - Tourism & Cultural Studies
Indira Gandhi National Open University
New Delhi 04.2001 -
Skills
- Grooming Standards Maintained in Uniformed Roles
- Multicultural Guest Handling with Sensitivity & Professionalism
- High Emotional Intelligence in Guest-Facing Roles
- Fluent Verbal & Written English Communication
- Grooming Standards Maintained in Uniformed Roles
Timeline
Sales Assistant
Qatar Duty Free
09.2022 - Current
Bachelor of Tourism Management - Tourism & Cultural Studies
Indira Gandhi National Open University
04.2001 -
Industrial Trainee
The Oberoi Group
Event Coordinator
Wedding Oath
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