Summary
Overview
Work History
Education
Skills
Timeline
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Jemma Mayers

Administration/Account Specialist
Elmont,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
8
8
years of post-secondary education

Work History

Department Head (Returns Department)

FlagshipOne Inc.
Lynbrook, NY
09.2020 - Current
  • Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
  • Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
  • Communicated with managers of other departments to maintain transparency.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
  • Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
  • Introduced new processes to improve data analysis.
  • Researched emerging industry trends, applications and concepts to enhance products and services.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.

Account Manager

FlagshipOne Inc.
Lynbrook, NY
12.2019 - 09.2020
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
  • Addressed problems with accounting, billing and service delivery.
  • Devised strategies to perform at required goal level and achieve monthly quota.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Capitalized on emerging trends to reap benefits during growth stages.

Jewelry Sales Consultant

Kay Jewlers
Valley Stream, NY
11.2017 - 04.2019
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
  • Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
  • Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
  • Applied knowledge of clarity, symmetry and other factors to assign quality grades to stones.
  • Examined completed products and unmounted gemstones to produce appraisals based on pricing guidelines, market knowledge, stone grades and rarity.
  • Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
  • Conferred with customers about jewelry preferences and sizing requirements to understand needs.
  • Evaluated cut, color and clarity to assign grades to stones.
  • Listened attentively to client feedback to create stronger relations and shape business.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.

In-House Stylist

Fashion To Figure
Valley Stream, NY
03.2016 - 11.2017
  • Processed payments, entering sales in register for prompt customer service.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Helped clients achieve desired looks for daily wear and special events.
  • Provided styling suggestions to suit customer appearance and fashion choices.
  • Organized sales area and work station to showcase products and boost sales.
  • Assisted young ladies in finding ideal prom, pageant and quinceanera gowns.
  • Researched current fashion trends and competitor activity.
  • Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.
  • Drove brand awareness by organizing display setups and assisting in merchandising.
  • Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized.
  • Collaborated with other stylists to discuss exciting new trends that could be utilized in development of showroom displays.
  • Performed various sales transactions, checked on invoices, prepared special orders and delivered correct merchandise.
  • Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.

Education

High School Diploma -

Sewanhaka High School
Floral Park, NY
09.2007 - 06.2013

Forensic Psychology

Fairleigh Dickinson University
Teaneck, NJ
05.2001 -

Associate of Arts - Writing And Literary Studies

The New School
New York, NY
08.2015 - 05.2017

Skills

Relationship building and management

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Timeline

Department Head (Returns Department)

FlagshipOne Inc.
09.2020 - Current

Account Manager

FlagshipOne Inc.
12.2019 - 09.2020

Jewelry Sales Consultant

Kay Jewlers
11.2017 - 04.2019

In-House Stylist

Fashion To Figure
03.2016 - 11.2017

Associate of Arts - Writing And Literary Studies

The New School
08.2015 - 05.2017

High School Diploma -

Sewanhaka High School
09.2007 - 06.2013

Forensic Psychology

Fairleigh Dickinson University
05.2001 -

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Jemma MayersAdministration/Account Specialist