Jemmee Livingston

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

•Provide guidance, training, and feedback to ensure high- quality work.

•Distribute tasks efficiently and ensure deadlines are meet

•Facilitate training and development. Organize in-house training session and provide one-on-one coaching to staff

•Participate in staff evaluations. Help staff develop their skills and knowledge

•Review complex tax returns to ensure accuracy and compliance with relevant laws and regulations

• Promoted safe work practices to prevent incidents adhere to Type requirements.
• Enhanced transportation efficiency by streamlining route planning and scheduling processes.
• Monitored driver performance regularly through GPS tracking systems, addressing any concerns or areas needing improvement as necessary.
• Managed Type schedules to keep operations efficient and compliant.
• Collaborated with managers and other assistants to formulate and implement policies, procedures and objectives.
• Partnered effectively with logistics departments in order to streamline interdepartmental communications that resulted in more cohesive teamwork and increased productivity.
• Coordinated daily transportation operations, ensuring timely pick-ups and deliveries while minimizing delays.
• Maintaining safe and effective trips
• Communicating with drivers to stay on task and following proper protcol.
• Ensuring drivers are getting participants to and from adult day center safely

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.