Jemmilie Gourdet
Orlando,FL
Summary
Dynamic financial services professional with a proven track record at Amscot Financial, excelling in customer relations and performance reviews. Adept in CRM software and team leadership, I consistently enhance customer satisfaction and drive operational efficiency, achieving significant improvements in service delivery and team performance.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Financial Services Representative
Amscot Financial
Orlando, FL
04.2024 - Current
- Reviewed and updated existing policies, procedures, and guidelines governing the provision of services to customers.
- Conducted performance reviews for customer service staff.
- Maintained records of all customer interactions and transactions.
- Generated daily, weekly, and monthly reports on key performance indicators.
- Prepared documentation, reports, and logs to identify and manage sales metrics, and support process-driven activities.
- Processed customer transactions accurately and efficiently.
Customer Service Assistant Supervisor
Negril metro inc
Orlando, FL
02.2023 - 03.2024
- Supervised and provided guidance to customer service assistants in resolving escalated customer issues.
- Answered phone calls and responded to questions and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Assistant French Teacher
Saint Thomas high school
Aquin, CA
09.2020 - 07.2022
- Developed lesson plans and activities that focused on French grammar, pronunciation, and culture.
- Delivered engaging lectures to students in a clear and concise manner.
- Assigned homework and evaluated student progress through quizzes and tests.
- Collaborated with other teachers to develop interdisciplinary projects related to the French language.
Education
Some College (No Degree) - Human Resources Development
Business Management
Cayes South Haiti Skills
- CRM software
- Workforce management
- Email etiquette
- Leading team meetings
- Call center operations
- Complaint resolution
- Issue resolution
- Customer relations
- Team development
- Problem solving
- Performance reviews
- Team leadership
- Customer satisfaction
- Time management
- Cash handling
- Verbal and written communication
Financial reporting
Languages
French
Full Professional
Haitian creole
Native/ Bilingual
English
Full Professional
Certification
Notary public
Cyber security
Anti money laundering
Timeline
Financial Services Representative
Amscot Financial
04.2024 - Current
Customer Service Assistant Supervisor
Negril metro inc
02.2023 - 03.2024
Assistant French Teacher
Saint Thomas high school
09.2020 - 07.2022
Some College (No Degree) - Human Resources Development
Business Management